Immediate Remote Technical Support for Pittsburgh Pennsylvania Computer Networks
Fast Phone Consulting for Pittsburgh NetworksFor businesses located in Pittsburgh Pennsylvania, Progent offers remote help for information systems powered by Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure issues, as well as the services of CISSP-accredited cybersecurity consultants to handle advanced security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value because they possess the real-world background and are equipped with the advanced technology needed to resolve most network problems quickly. This lowers direct expenses since solutions accumulate fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your site. Your company saves additionally in indirect expenses by minimizing or eliminating system outages and related losses resulting from business discontinuity, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud Platform, or where onsite IT support may not be an alternative.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent charges per minute for phone assistance, so you owe just for the support that you actually get. Unlike many remote support organizations, Progent asks for no initialization surcharge or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor fixes manage to end up as big tabs. Progent's skill at dealing with technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized tools and field-tested processes which ensure the highest degree of effectiveness for online engineering help and troubleshooting for computer systems of all sizes. Progent's online support team can communicate with your environment remotely without violating corporate security.

Progent's powerful service reporting system maintains comprehensive records of all service that Progent's customers have been provided. Progent's staff service personnel have access to the records of services provided to each customer by any Progent consultant. This database of trouble tickets and fixes is stored as a readily retrievable internal database that allows Progent's remote technical professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support grows daily. Progent's high-level certifications and close relationships with major vendors such as Cisco and Microsoft make available additional extensive technical support databases and permit quick access to manufacturers' in-house support staff so Progent's remote consulting specialists are able to find the best solutions quickly.

Remote technical services available from Progent to companies in Pittsburgh Pennsylvania include:

  • Authorized Microsoft Windows Expertise
    Windows Support for Pittsburgh PennsylvaniaProgent's Microsoft-expert remote service experts can provide network troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can help you with a broad variety of platform support including Windows Server 2022 solution design and integration services, Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, MS Exchange 2019/SE integration, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2019 design and integration, SharePoint 2016 migration consulting, Microsoft Teams integration, Skype for Business Server planning and deployment support, Lync Server integration, and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, MS SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server planning, Microsoft Office Access Programming, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide array of cost-effective PC desktop support services to help you business to deploy, integrate, repair, and administer workstations and notebooks powered by Microsoft Windows. Progent's PC desktop support services include providing Windows 11 planning and upgrade support and Windows 10 configuration consulting, as well as System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Pittsburgh PennsylvaniaThe Cisco Certified Internetwork Expert certification is the premier accreditation for network engineers, and certifies a consultant's networking skills at the expert level. Cisco-qualified CCIEs know how to resolve the most stubborn issues associated with network design, installation, management, compliance, and troubleshooting. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in analyzing problems with IOS network administration utilities and coming up with alternate approaches or locating program updates. CCIEs represent an exceptional value because their depth of experience permits them to solve problems rapidly. In many instances, less experienced consultants can wrestle for many hours or even days with the same tasks that a CCIE can fix in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment using state-of-the-art on-line support technology to perform fast, safe, and affordable analysis and remediation.

    Pittsburgh Metro Area Contact Information:
    Progent offers consulting services and onsite technical support throughout the Pittsburgh Metro Area.

    Onsite IT Consulting
    Progent locations in Pittsburgh Metro Area

    City Address Phone Link
    Pittsburgh 606 Liberty Ave
    Pittsburgh, PA 15222    		 (412) 387-1444 Pittsburgh Network Support Services


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  • Ransomware 24x7 Hot Line: Call 800-462-8800
    Ransomware 24x7 Hot LineProgent's Ransomware 24x7 Hot Line is intended to guide you to take the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's online ransomware engineer can help businesses to locate and isolate infected devices and protect undamaged resources from being penetrated. If your Pittsburgh system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

  • Ransomware Removal Help
    Ransomware Recovery ServicesProgent's ransomware recovery consultants can assist your Pittsburgh organization to reconstruct an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of cybersecurity experts bring the wide range of knowledge necessary to rebuild all critical facets of a compromised network rapidly and with minimal data loss. To find out more, see Progent's ransomware cleanup and operational continuity services.

  • CISM and CISSP Premier System Security Specialists
    CISSP Certified System Security Experts for Pittsburgh PennsylvaniaProgent's accredited CISSP and CISSP-ISSAP security and compliance consultants offer a variety of system protection solutions that can bolster the defenses of your Windows, macOS and OS X, Linux, or UNIX environment against attacks or help you to recuperate rapidly following a damaging breach. Security support services available from Progent include: in depth data security and compliance assessment utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from virus and worm attacks; installing firewalls; designing secure techniques for off-site and mobile communication; protecting your email system against viruses, spam and directory harvest attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration Solutions
    Microsoft 365 Integration with on-premises Exchange ServerAmazon Web Services Integration ConsultantsProgent offers advanced online consulting support to help businesses of all sizes connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that utilize on-premises resources as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud integration services that include Microsoft 365 integration solutions with on-premises Exchange environments, Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and debugging, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience providing advanced consulting expertise online, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.

  • VMware Site Recovery Manager and NSX Consulting
    VMware Site Recovery Manager (SRM) ConsultingVMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring applications and services rapidly after a breakdown. SRM supports centrally controlled and automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and fixes and can generate audit reports to verify full service recovery, validate SLAs and demonstrate DR compliance. Progent can provide the skills of a VCDX certified VMware SRM consulting expert to help your organization to plan, deploy, test and manage a disaster recovery solution based on VMware Site Recovery Manager.

    Progent's VMware vSphere experts offer extensive understanding of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to assist you to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation independent of the physical components making up the underlying network infrastructure.

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a broad array of computer technologies such as network infrastructure, messaging solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and easy management in networks that combine Linux-based systems and Microsoft Windows, Progent can provide VMware vSphere consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Windows or Linux solutions. Progent's group-oriented approach to solving network problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and lowers support expense.

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    Progent's ProSight Managed Services for Small and Mid-size Businesses
    Progent offers a family of affordable, subscription-based services intended to enable small and medium-size organizations to benefit from the same advanced IT solutions deployed by some of the industry's top enterprises. Progent's ProSight suite of IT management outsourcing services covers all critical areas of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services offered by Progent include:

    • ProSight Managed Service Packages: for Small to Mid-size Businesses
      Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent takes care of the daily monitoring and management for you, so your system scales readily without becoming an obstacle. For an affordable and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Entry-level packages include remote monitoring and management, cybersecurity, automatic monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to best-of-breed solutions like as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
    • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
      ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so all looming problems can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
    • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
      ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for managing your network, server, and desktop devices by offering tools for performing common time-consuming tasks. These include health monitoring, update management, automated remediation, endpoint setup, backup and recovery, A/V protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your specified IT management staff and your Progent consultant so emerging problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
    • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
      ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

    • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
      ProSight Reporting is an expanding suite of in-depth management reporting utilities designed to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

    • ProSight Data Protection Services: Managed Backup and Disaster Recovery
      Progent has partnered with advanced backup/restore technology companies to create ProSight Data Protection Services, a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your data backup operations and enable non-disruptive backup and rapid recovery of vital files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS lets your business recover from data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your IT environment.

    • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
      ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top data security vendors to deliver centralized control and comprehensive security for your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. Email Guard's cloud filter serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam and content filtering.

    • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on
      Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a separate network channel. A broad selection of devices can be utilized as this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate several verification devices. For more information about Duo two-factor identity validation services, see Cisco Duo MFA two-factor authentication (2FA) services for access security.

    • ProSight Co-Managed Call Desk: Outsourced and Shared Call Center Services
      Progent's Shared Service Desk provides a transparent supplement to your internal IT support organization. End user access to the Service Desk, delivery of support, problem escalation, trouble ticket creation and tracking, efficiency measurement, and management of the service database are consistent whether issues are resolved by your in-house IT support resources, by Progent, or by a combination. You have unrestricted flexibility to expand or reduce your part of technical support activity as needed. Progent provides initial installation and provisioning of the professional services automation software as well as workflow documentation, validation and training. For more information about ProSight Shared Support, refer to ProSight Co-Managed Support.

    • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
      Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

    • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
      ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies incorporated within one agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

    • Patch Management: Patch Management Services
      Progent's managed services for patch management offer organizations of all sizes a flexible and cost-effective solution for evaluating, validating, scheduling, implementing, and documenting updates to your dynamic IT system. Besides maximizing the security and reliability of your computer network, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management services.

    • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
      With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

    • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
      Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
    ProSight Network Audits
    Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the deployment of your core network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of network assets, faster troubleshooting, more dependable backup and recovery, and higher availability. Learn more information about ProSight Network Audits network infrastructure assessment.

    Progent's ProSight Ransomware Preparedness Report Service
    Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's preparedness to block or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery environment that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

    Special Consulting Programs Available from Progent
    Progent can provide the skills of seasoned online consulting experts for special IT programs. Billing charges for ongoing development or consulting projects are set according to the qualifications of the engineers assigned. Progent's background in these special fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special online consulting solutions include:

    • Help Desk Services
      Progent's Help Desk Call Center service options for businesses with networks based on Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, co-managed Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive solution that manages all facets of remote desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop service rates, and Progent offers the option of rapid as-needed escalation to subject matter experts to resolve complex issues.

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      Progent's Help Desk team of veteran network experts provides your computer users in Pittsburgh Pennsylvania fast contact with an effective support group with substantial experience delivering telephone-based support and online troubleshooting for IT systems powered by Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center perception as a significant enabler of company success, and Progent's goal is to fix instead of merely track technical problems.

    • Applications Support: Training, Custom Programming, and Problem Solving
      Progent's Applications Experts staff offers online and in-depth engineering expertise and training in specific business application areas including ERP, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and Microsoft 365 Excel. For additional information on Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Team.

    • Centralized and Streamlined Administration of Hybrid Cloud Environments
      Microsoft System Center centralizes and automates the administration of hybrid cloud environments by offering comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer world-class online and on-premises support for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center2, extend or tune your current one, migrate efficiently from an earlier version of System Center, or debug your System Center environment.

    • Online Hybrid Network Monitoring Support
      Progent offers organizations in Pittsburgh Pennsylvania online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) consulting services. Progent can adapt Operations Manager for your environment so your computer maintenance is proactive rather than reactive. By uncovering potential trouble spots before they evolve into downtime, automated monitoring can minimize stressful and expensive service failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems based on a variety of OS platforms.
    How Your Pittsburgh Company Can Contact Progent's Remote Support Experts
    To contact Progent about urgent remote assistance with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Pittsburgh Pennsylvania, Progent's phone-based network support engineers can provide expert and cost-effective IT help the moment your company requires it. More than two decades of delivering remote technical assistance has earned Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to fix network problems rapidly while avoiding the expense and lost time associated with on-premises service visits.

    Even if your Pittsburgh office deals with a regular independent support technician or maintains a full time organization that know how to handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers can still provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to deal with unexpected system emergencies or particularly challenging integration problems.

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    What Makes Progent Different from Other Support Organizations?
    Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT experience, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls of exclusive reliance on smaller service organizations, independent freelance consultants, or limited internal resources.

    Progent adds value by providing:

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    • Value Pricing
      Progent's pricing policy is to bill for online service and in-person visits per minute. As a result, you pay only for received services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent imposes no minimum fee and requires no retainer for support services delivered during regular working hours. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big invoices for fast fixes so you will not be forced to permit less critical problems to fester.

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    • 24x7 Network Monitoring with MS Operations Manager
      Progent is one of the few IT service firms to offer 24x7 system monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive availability disruptions.
    How Does Our Company Begin Getting Online Technical Support from Progent?
    To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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