Immediate Remote Support for Ottawa Ontario Computer Networks
Fast Phone Support for Ottawa NetworksFor businesses in Ottawa Ontario, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Premier engineers have provided online support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, plus the assistance of CISSP-certified security experts to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent leverage due to the fact that they have the real-world experience and have access to the advanced tools needed to solve most information system issues rapidly. Efficient support reduces immediate expenses because solutions use up minimal billable minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits even more in incidental expenses by minimizing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's billing model for remote help is structured to leverage your network support dollar. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the services that you actually get. In contrast to typical online service companies, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate situations where fast fixes somehow turn into big tabs. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined an arsenal of customized technologies and field-proven methodologies that allow the highest degree of efficiency for online help and repair for computer networks of all sizes. Progent's Technical Response Center can link to your system remotely without violating network security.

Progent's advanced customer support database application keeps comprehensive histories for the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of assistance rendered to each Progent customer by any consultant. This archive of issues and fixes is stored as a conveniently accessible support database that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the quality of Progent's support improves over time. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft open up other vast support databases and allow fast access to vendors' internal support staff so Progent's remote consulting experts can arrive at the most efficient solutions promptly.

Online technical support services provided by Progent to customers in Ottawa Ontario include:

  • Authorized Windows Experts
    Microsoft Windows Experts for Ottawa OntarioProgent's Microsoft-certified remote support engineers can provide network problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of consulting engineers who can assist your company with a broad range of platform support services including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud systems, Windows Server 2012 R2 integration, Windows Server 2008 migration, Microsoft Exchange 2019/SE deployment, Microsoft Exchange 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server 2019 planning and configuration, SharePoint 2016 migration and hybrid integration consulting services, Microsoft Teams migration expertise, Skype for Business migration support, Lync Server 2013 management, and Microsoft Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2019 integration consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, Microsoft Access Development and Training, Small Business Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also can deliver a wide array of affordable desktop services to help you business to install, configure, repair, and administer workstations and laptops based on Microsoft Windows. Progent's PC desktop support services include offering Windows 11 system design and upgrade assistance and Windows 10 configuration support, plus System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize the management of your PCs along with your cloud-connected mobile devices.

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Ottawa OntarioThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure professionals, and indicates an individual's networking knowledge at the master level. Cisco-qualified CCIEs know how to handle the most challenging issues associated with network planning, integration, management, compliance, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and developing alternate approaches or identifying software patches. Cisco CCIEs are an exceptional cost-effectiveness because their depth of experience enables them to resolve problems rapidly. In common cases, less seasoned service providers can wrestle for hours or even days with the same problems that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified engineers can communicate with your computer system via the latest on-line troubleshooting tools in order to provide efficient, safe, and economical diagnosis and repair.

    Ottawa Metro Contact Information:
    Progent offers consulting services and onsite technical support throughout the Ottawa metro area.

    Onsite IT Consulting
    Progent locations in Ottawa Metro

    City Address Phone Link
    Ottawa 123 Slater St
    Ottawa, ON K1P 5H2
    Canada    		 +1 343 809 0806 Ottawa Network Support Services


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  • Ransomware 24x7 Hot Line: Call 800-462-8800
    Ransomware 24x7 Hot LineProgent's Ransomware 24x7 Hot Line is intended to help organizations to complete the urgent first step in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware expert can help you to locate and isolate infected devices and guard clean resources from being compromised. If your Ottawa network has been breached by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

  • Ransomware Cleanup Services
    Ransomware Recovery ServicesProgent's ransomware recovery experts can help your Ottawa business to restore an IT network breached by a ransomware attack like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's team of cybersecurity experts have the wide selection of skills necessary to rebuild all critical components of a compromised network quickly and with minimal data loss. To learn more, visit Progent's ransomware removal and business restoration expertise.

  • CISSP and ISSAP Premier System Security Specialists
    CISSP Premier System Security Engineers for Ottawa OntarioProgent's accredited CISM, CISSP, and CISSP-ISSAP cybersecurity consultants offer a range of security services to improve the immunity of your Microsoft Windows, macOS and OS X, or Linux environment against attacks or help your business to recover rapidly following a damaging breach. Security consulting services available from Progent cover thorough data security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Netcat; quick recovery from virus and worm assaults; setting up firewalls; establishing secure techniques for remote and mobile access; defending your messaging system from spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration Solutions
    Microsoft 365 Integration with on-prem ExchangeAmazon Web Services Integration ConsultantsProgent can provide advanced online support services to help businesses of any size integrate their networks with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine physical resources along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Microsoft 365 integration solutions with on-prem installations of Exchange, Azure hybrid cloud planning and deployment services, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service development and debugging, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

  • VMware Site Recovery Manager (SRM) Planning and Deployment
    VMware Site Recovery Manager ConsultingVMware's Site Recovery Manager is a component of VMware vCenter that lets you define, automate and test a consistent runbook for restoring services quickly following a breakdown. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can produce audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to design, deploy, test and maintain a DR solution powered by VMware Site Recovery Manager.

    Progent's VMware vSphere consultants have extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud environments that deliver high uptime, data security, and application mobility. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center that can be provisioned or migrated in minutes and administered with a high level of automation independent of the physical components used by the basic IP network.

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux experts and macOS and OS X technology specialists offer phone-based support services to cover a broad spectrum of information technologies such as network architecture, messaging solutions, network and operational security, plus UNIX and Microsoft Windows coexistence. For server hardware consolidation and easy administration in environments that combine Linux-based systems with Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also assist with transitioning from legacy systems to MS Windows or Linux-based solutions. Progent's team-oriented methodology for solving technical issues promotes fast escalation, if necessary, to consultants with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.

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    Progent's ProSight Managed Services for Small and Mid-size Businesses
    Progent offers a selection of affordable, subscription-based managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the industry's leading enterprises. The ProSight suite of network monitoring and management services addresses all key aspects of information technology such as email content filtering, threat defense based on machine leaning, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

    • ProSight Managed Service Plans: for Small to Mid-size Businesses
      Progent's ProSight Managed IT Service Plans make it feasible for small and mid-size businesses to deploy Remote Monitoring and Management (RMM) solutions to create advanced IT resilience. Progent handles the daily monitoring and maintenance for you, so your system scales readily without holding you back. For a low and predictable monthly subscription, Progent's experienced IT team can be your dependable technology safety net. Basic packages include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and reporting. As your requirements expand, you can add low-cost subscriptions to best-in-class solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
    • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
      ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system running at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so that all potential issues can be resolved before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.
    • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
      ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by providing tools for streamlining common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint deployment, backup and recovery, A/V protection, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alarm to your specified IT management personnel and your assigned Progent consultant so that potential issues can be taken care of before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
    • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
      Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating tedious network management processes, ProSight WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that require critical updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

    • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
      ProSight Reporting is an expanding suite of real-time management reporting utilities created to work with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

    • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
      Progent has partnered with advanced backup product vendors to create ProSight Data Protection Services (DPS), a portfolio of offerings that provide backup-as-a-service. ProSight DPS services manage and monitor your backup operations and enable transparent backup and fast recovery of important files/folders, apps, system images, plus Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by equipment breakdown, natural calamities, fire, cyber attacks such as ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these managed backup services are most appropriate for your network.

    • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
      ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

    • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on
      Progent's Duo authentication service plans incorporate Cisco's Duo technology to protect against stolen passwords by using two-factor authentication. Duo supports one-tap identity confirmation on iOS, Google Android, and other personal devices. With Duo 2FA, when you sign into a protected online account and enter your password you are asked to confirm your identity via a device that only you possess and that is accessed using a different network channel. A wide range of out-of-band devices can be used as this second form of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate several verification devices. To learn more about ProSight Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services.

    • ProSight Shared Help Desk: Outsourced and Shared IT Support Desk Services
      Progent's Shared Service Desk provides a seamless extension of your corporate support staff. User interaction with the Service Desk, provision of support services, escalation, trouble ticket creation and updates, performance metrics, and maintenance of the service database are cohesive regardless of whether incidents are taken care of by your core IT support staff, by Progent, or both. Your business has unrestricted flexibility to extend or shrink your part of IT support activity as required. Progent provides startup deployment and onboarding of the professional services PSA software as well as workflow documentation, validation and training. To find out more about ProSight Co-Managed Help Desk, visit ProSight Co-Managed Call Desk.

    • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
      ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's next generation behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the entire malware attack progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense based on SentinelOne technology.

    • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
      Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering via leading-edge tools packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also help your company to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

    • Patch Management: Software/Firmware Update Management Services
      Progent's support services for software and firmware patch management offer businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting updates to your ever-evolving information network. In addition to maximizing the security and functionality of your computer environment, Progent's patch management services free up time for your in-house IT staff to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Learn more about Progent's patch management support services.

    • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
      With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

    • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
      Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
    ProSight Network Audits
    Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their network. Based on some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory environment. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include simpler network management, better compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

    The ProSight Ransomware Preparedness Report
    Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build a cost-effective AV and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

    Special Support Services Offered by Progent
    Progent can provide the skills of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of information technology enables customers to execute major projects economically and on schedule. Progent's project-based remote engineering services include:

    • Help Desk Call Center Support
      Progent's Help Desk Call Center service options for businesses with environments that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk services, co-managed Helpdesk support services, and Helpdesk consulting. Progent's Standard Help Desk Services provide small organizations a complete solution that manages all facets of remote Level 1 desktop technical support from service requests through trouble ticket generation, screen sharing, progress tracking, problem resolution, and reporting. Progent offers call desk services at a significant discount off Progent's normal Level 1 desktop service rates, and Progent offers the option of fast on-demand escalation to subject matter experts to handle complex issues.

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      Progent's Call Center staff of seasoned network consultants provides your clients in Ottawa Ontario quick communication with an efficient technical support resource with substantial experience offering telephone-based help and remote repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Call Center recognition as a crucial enabler of company performance, and Progent's aim is to fix instead of simply document technical issues.

    • Business Applications Support: Education, Development, and Integration
      Progent's Applications Consulting staff offers remote and in-depth consulting support and training in specific application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom programming, and education for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Office Word, and Office Excel. To find out additional information about Progent's consulting, programming, and education offerings, refer to Progent's Applications Experts Team.

    • Centralized and Automated Management of Hybrid Cloud Networks
      System Center unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center consulting experts can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

    • Online IT Infrastructure Monitoring and Reporting Services
      Progent can deliver companies in Ottawa Ontario remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise. Progent can adapt Operations Manager to fit your environment so that your network support is proactive and automated. By detecting potential issues before they grow into downtime, remote monitoring can avoid disruptive and costly service crises. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows environments, or environments based on a variety of operating systems.
    How Your Ottawa Company Can Contact Progent's Online Service Professionals
    To contact Progent about emergency remote support with Microsoft, macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Ottawa Ontario, Progent's online network support specialists can deliver effective and economical system help the instant your company has to have it. Over two decades of providing remote repair services has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to fine tune remote connectivity technology to repair network problems quickly while avoiding the expense and lost time associated with on-premises support visits.

    Even if your Ottawa business works with a regular independent support technician or maintains an in-house organization that know how to deal with the majority of computer problems, Progent's Microsoft certified engineers can provide an easy and transparent virtual expansion of your on-site resources for situations when your usual service personnel either don't have the time or the experience to fix sudden system emergencies or especially tough integration projects.

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    How Is Progent Different from Other Support Organizations?
    Progent is a Microsoft Certified Partner support firm and Progent's head count, depth of IT expertise, refined support tools, and familiarity with corporate IT allow businesses to avoid the limitations of excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

    Progent adds value by offering:

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    • Value Pricing
      Progent's pricing model is to bill for online service and in-person visits by the minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no startup charge and asks no monthly commitment for services provided during regular business hours. Many service firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity does away with big invoices for fast repairs so you will not be forced to allow simple problems to fester.

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    • Remote Network Monitoring with Microsoft Operations Manager
      Progent is one of the only IT service companies to provide round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential issues before they cause downtime, system monitoring can keep your information network from stressful and expensive service losses.
    How Does My Business Begin Receiving Remote Computer Support from Progent?
    To get started with Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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