Fast and Affordable Online Support for Ottawa Ontario IT Networks
Urgent Remote Technical Support for Ottawa SystemsFor businesses located in Ottawa Ontario, Progent provides online support for information systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux technology. Progent's Microsoft Certified consulting experts have provided online troubleshooting to businesses in all 50 states in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE engineers to solve challenging networking issues, as well as the services of CISSP-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's online technical support engineers provide excellent leverage because they have the real-world background and are equipped with the sophisticated tools needed to resolve most information system issues rapidly. This lowers direct costs because service calls use up minimal billable minutes. Online help also eliminates the expense of dispatching an engineer to your location. Your company benefits even more with incidental costs by reducing or eliminating system outages and related losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting expertise is especially valuable in environments that rely on public clouds for vital infrastructure or software such as Azure, Exchange Online, Amazon AWA, Google Cloud Platform (GCP), or where onsite IT support may not be useful.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the support that you receive. In contrast to typical online support organizations, Progent asks for no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing eliminate situations where quick fixes somehow turn into big bills. Progent's penchant for handling problems efficiently means your business saves cash.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized tools and field-tested processes which permit the highest level of efficiency for online help and troubleshooting for information systems of any size. Progent's remote service group can access your computer system without violating corporate security.

Progent's powerful customer support database application includes detailed histories for the service that Progent's customers have received. Progent's authorized consultants have access to the details of support rendered to each Progent customer by every Progent engineer. This database of trouble tickets and repairs is organized as a readily retrievable internal database that enables Progent's remote support engineers to communicate their experiences with the whole team to make sure that the value of Progent's support services grows over time. Progent's advanced accreditations and working relationships with key vendors such as Cisco and Microsoft open up other massive support databases and permit priority access to vendors' internal support staff with the result that Progent's remote consulting experts can find optimal solutions quickly.

Remote technical services provided by Progent to companies in Ottawa Ontario include:

  • Certified MS Windows Support
    MS Windows Experts for Ottawa OntarioProgent's Microsoft-certified online support engineers can provide computer problem solving and consulting help for all Microsoft server products. Progent is a Microsoft Certified Partner and can offer your company the expertise of support engineers who can help your company with a wide variety of platform support services including Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration, Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, Microsoft Exchange Server 2019/SE deployment, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Exchange 2010 management, SharePoint Server 2019 planning and deployment, SharePoint 2016 migration and hybrid integration consulting, Microsoft Teams consulting, Skype for Business Server migration consulting, Lync Server management, and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, Microsoft Access Development and Training, SBS Server consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a wide array of affordable PC desktop services to help you company to install, integrate, repair, and administer workstations and laptops powered by Windows. Progent's PC desktop consulting services cover areas such as offering Windows 11 system design and migration support and Windows 10 integration assistance, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to centralize the administration of your desktops and cloud-connected mobile devices.

  • Talk to a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Consultants for Ottawa OntarioThe Cisco CCIE credential is the highest accreditation for network professionals, and indicates a consultant's network technology knowledge at the expert level. Cisco CCIEs know how to handle even the most complex challenges surrounding network infrastructure design, installation, management, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal engineers in isolating problems with Cisco IOS network management tools and developing alternate approaches or identifying software patches. Cisco qualified CCIEs are an exceptional value because their depth of expertise allows them to solve problems rapidly. In common instances, less seasoned engineers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE engineers can interface to your environment using the latest on-line troubleshooting technology in order to perform quick, safe, and affordable analysis and remediation.

    Ottawa Metro Contact Information:
    Progent offers consulting services and onsite technical support throughout the Ottawa metro area.

    Onsite IT Consulting
    Progent locations in Ottawa Metro

    City Address Phone Link
    Ottawa 123 Slater St
    Ottawa, ON K1P 5H2
    Canada    		 +1 343 809 0806 Ottawa Network Support Services


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  • Ransomware 24x7 Hot Line: Call 800-462-8800
    Ransomware 24x7 Hot LineProgent's Ransomware 24x7 Hot Line is designed to assist you to take the urgent first step in mitigating a ransomware assault by containing the malware. Progent's remote ransomware expert can help businesses to locate and isolate infected servers and endpoints and guard clean resources from being penetrated. If your Ottawa system has been breached by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

  • Ransomware Cleanup Help
    Ransomware Recovery ServicesProgent's ransomware recovery consultants can assist your Ottawa company to rebuild a network damaged by a ransomware attack like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim. Progent's group of IT security experts bring the wide selection of skills necessary to reconstruct all critical facets of a compromised network rapidly and with minimal data loss. To find out more, see Progent's ransomware cleanup and business continuity experts.

  • CISM and CISSP Certified System Security Engineers
    CISSP Premier Network Security Experts for Ottawa OntarioProgent's certified CISM and CISSP security and compliance experts offer a variety of security solutions to improve the safety of your Windows, Apple macOS and OS X, Linux network against assaults or help your business to recuperate rapidly following a damaging breach. Security support services available from Progent cover thorough network security and compliance analysis utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Nikto; fast recuperation from malicious attacks; configuring firewalls; designing secure architectures for off-site and mobile connectivity; guarding your email infrastructure from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Microsoft 365 Integration with on-prem ExchangeAmazon Web Services Integration ConsultantsProgent offers advanced remote support to help businesses of all sizes connect their information networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that combine on-premises resources as well as public cloud services. To help you to incorporate public cloud services with networks, Progent offers a variety of public cloud migration support services that include Microsoft 365 integration with on-prem installations of Exchange, Azure hybrid cloud planning and deployment services, Amazon AWS hybrid cloud integration, Amazon Web Marketing Service development and troubleshooting, and Google Cloud planning and integration consulting. Progent has more than 20 years of experience delivering advanced consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.

  • VMware Site Recovery Manager Consulting
    VMware Site Recovery Manager (SRM) Planning and DeploymentVMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and test a consistent runbook for restoring services rapidly after an outage. SRM supports centrally controlled and automated disaster recovery, application mobility, plus transparent site relocation, failback and re-protect. SRM also supports non-intrusive testing for site recovery, updates and patches and can produce reports to confirm full service recovery, validate SLAs and prove disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help your organization to design, configure, test and administer a DR solution based on VMware SRM.

    Progent's VMware vSphere and vCloud consultants offer extensive experience of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud tools for managing private and public cloud and hybrid cloud environments that deliver high availability, security, and disaster recovery. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network designer to assist your organization to create a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the physical components used by the underlying IP network.

  • UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer phone-based consulting services to address a wide spectrum of information technologies including network architecture, email systems, network and operational security, plus UNIX/Linux and Windows integration. For server consolidation and easy administration in networks that incorporate Linux-based systems with Windows, Progent can provide VMware vSphere integration and Citrix XenServer support. Progent can also assist with transitioning from legacy applications to Windows or Linux-based solutions. Progent's group-oriented approach to solving network issues enables fast escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces lost productivity, and lowers service expense.

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    ProSight Managed Services for Small and Medium Size Businesses
    Progent provides a selection of low-cost, subscription-based managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions used by many of the industry's top enterprises. Progent's ProSight suite of network management outsourcing services addresses all critical aspects of information technology including email protection, security and compliance, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

    • ProSight Managed Service Plans: for Small to Mid-size Businesses
      Progent's ProSight Managed IT Service Packages make it possible for small and mid-size companies to utilize Remote Monitoring and Management (RMM) solutions to create leading-edge network resilience. Progent handles the daily monitoring and maintenance for you, so your network scales easily without becoming an obstacle. For an affordable and predictable monthly price, Progent's experienced IT group can be your dependable technology safety net. Basic packages include remote monitoring and management, cybersecurity, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-in-class options like as SaaS M365/Google Workspace backup, Multi-Factor Authentication, or WiFi management.
    • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
      ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent consultant so all looming problems can be resolved before they can impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring services.
    • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
      ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven solution for managing your network, server, and desktop devices by providing tools for streamlining common time-consuming tasks. These can include health monitoring, update management, automated repairs, endpoint setup, backup and restore, anti-virus defense, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your designated IT management staff and your Progent technical consultant so emerging issues can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
    • ProSight WAN Watch: Infrastructure Management
      Progent's ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

    • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
      ProSight Reporting is a growing line of real-time and in-depth reporting tools created to work with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

    • ProSight Data Protection Services: Managed Backup and Recovery
      Progent has worked with advanced backup technology vendors to create ProSight Data Protection Services (DPS), a selection of management outsourcing plans that provide backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid recovery of important files, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS helps your business protect against data loss caused by hardware failures, natural disasters, fire, malware like ransomware, user error, malicious employees, or software glitches. Managed backup services in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed services are most appropriate for your IT environment.

    • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
      ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper level of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

    • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
      Progent's Duo authentication managed services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with iOS, Google Android, and other out-of-band devices. Using Duo 2FA, when you log into a protected online account and give your password you are requested to confirm your identity via a device that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this added form of authentication including an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple verification devices. To find out more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services.

    • ProSight Shared Help Desk: Outsourced and Co-managed IT Support Desk Services
      Progent's Shared Help Desk Service provides a seamless supplement to your in-house IT support organization. Client access to the Help Desk, provision of support services, escalation, ticket generation and tracking, efficiency measurement, and management of the service database are consistent regardless of whether incidents are resolved by your in-house network support group, by Progent's team, or both. Your business has complete versatility to extend or reduce your share of technical support work as required. Progent provides initial deployment and onboarding of the professional services automation software plus documentation, validation and education. To learn more about ProSight Shared Help Desk, see ProSight Co-Managed Help Desk.

    • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
      ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the entire threat progression including protection, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

    • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
      Progent's ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

    • Progent's Patch Management: Patch Management Services
      Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your dynamic IT network. Besides maximizing the security and functionality of your computer network, Progent's software/firmware update management services allow your IT staff to focus on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's patch management support services.

    • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
      With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

    • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
      Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about Progent's ProSight IT Asset Management service.
    ProSight Network Audits
    Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

    Progent's ProSight Ransomware Preparedness Report Service
    The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's preparedness to stop or recover rapidly after an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that aligns with your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

    Additional Support Services Offered by Progent
    Progent offers the skills of seasoned remote consulting experts for contract IT projects. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to execute major projects economically and on schedule. Progent's project-based remote engineering services include:

    • Help Desk Call Center Services
      Progent's Help Desk Call Center programs for companies with environments based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Call Center services, co-managed Help Desk support services, and Call Center operations consulting. Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that manages all aspects of online Level 1 desktop support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent provides call desk services at a substantial discount from Progent's normal Level 1 desktop support rates, and Progent can provide the option of rapid on-demand escalation to subject matter experts to resolve complex issues.

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      Progent's Call Center staff of veteran information technology professionals gives your computer users in Ottawa Ontario immediate assistance from a dependable support group with extensive experience providing phone consulting and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a solid contributor to company performance, and Progent's policy is to resolve rather than merely document technical problems.

    • Applications Services: Training, Development, and Problem Solving
      Progent's Applications Experts Group offers online professional engineering support and training in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and training for familiar Microsoft business applications including CRM, Office Project, Office Word, and Office Excel. To read more on Progent's expertise, programming, and training offerings, refer to Progent's Business Application Experts Services.

    • Centralized and Automated Administration of Hybrid Cloud Environments
      System Center unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

    • Online Hybrid Network Monitoring and Reporting Services
      Progent can deliver businesses in Ottawa Ontario online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise. Progent can tune SCOM to accommodate your environment so that your IT support is proactive and automated. By spotting emerging trouble spots before they evolve into crashes, automated monitoring can minimize stressful and costly service failures. Progent can also use system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or networks based on multiple operating systems.
    How Your Ottawa Business Can Contact Progent's Online Support Experts
    To get in touch with Progent about emergency online expertise with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Ottawa Ontario, Progent's phone-based network support specialists are ready to deliver expert and cost-effective IT support the moment your organization has to have it. Over 20 years of delivering online technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire high-end troubleshooting skills and to fine tune online access technology to repair IT problems quickly while avoiding the cost and lost time that comes with on-site service visits.

    Even if your Ottawa organization relies on a local independent consultant or employs a full time IT staff that know how to deal with day-to-day network issues, Progent's Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either lack the time or the knowledge to address sudden network crises or particularly tough integration problems.

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    How Is Progent Different from Other Service Firms?
    Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, breadth of IT knowledge, refined support software, and understanding of corporate IT allow companies to escape the limitations of exclusive reliance on smaller service organizations, individual freelance service providers, or limited in-house IT help.

    Progent adds value by providing:

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    • Value Pricing
      Progent's pricing policy is to charge for phone service and in-person visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no minimum fee and requires no monthly commitment for services provided during regular working hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity eliminates big invoices for quick fixes so you will not be tempted to allow less critical problems to fester.

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    • Automated Network Monitoring with MS Operations Manager
      Progent is one of the only support companies to provide round-the-clock network tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from painful and costly service losses.
    How Does Our Company Start Getting Online Technical Help from Progent?
    To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.

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