Fast and Affordable Online Technical Support for Edmonton Alberta Information Networks
Immediate Remote Technical Support for Edmonton NetworksFor companies located in Edmonton Alberta, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Premier consulting experts have delivered remote support to companies in all 50 states in the U.S. (See recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, as well as the services of CISSP-certified cybersecurity consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer excellent value because they have the real-world experience and have access to the sophisticated technology required to solve most network problems rapidly. Efficient support lowers immediate costs since solutions accumulate fewer chargeable consulting minutes. Remote help also eliminates the cost of sending an engineer to your location. Your company saves additionally with indirect costs by minimizing or eliminating network downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support know-how is particularly helpful for organizations that rely on public clouds for critical network infrastructure or software like Azure, Exchange Online, Amazon AWA, Google Cloud, or where onsite tech support may not be an alternative.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you pay only for the services that you receive. In contrast to typical online service companies, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for pricing avoid situations where quick solutions somehow end up as substantial tabs. Progent's skill at disposing of problems quickly means your business saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has mastered an arsenal of customized tools and field-tested methodologies which promote the maximum level of efficiency for remote consulting and repair for information networks of all sizes. Progent's online support team can interface to your computer system remotely without breaching corporate security.

Progent's sophisticated technical support reporting application stores thorough histories for the support that Progent's clients have received. Progent's team consultants have access to the records of services provided to every Progent customer by any engineer. This archive of problems and solutions is stored as a conveniently exploitable internal knowledge base that permits Progent's online support engineers to share their knowledge with the whole team to make sure that the quality of Progent's support improves over time. Progent's extensive list of accreditations and close associations with key vendors such as Cisco and Microsoft make available other vast technical support databases and permit quick access to vendors' internal engineering staff with the result that Progent's online service experts can find the most efficient resolutions promptly.

Remote services provided by Progent to companies in Edmonton Alberta include:

  • Certified Windows Experts
    MS Windows Support for Edmonton AlbertaProgent's Microsoft-expert remote support engineers can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can help you with a wide range of platform support including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid cloud environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, MS Exchange 2019/SE Server planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint Server 2019 planning and integration, SharePoint 2016 migration support, Microsoft Teams migration expertise, Skype for Business planning and deployment consulting, Lync Server integration, and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server training, Microsoft Office Access Development and Training, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of cost-effective desktop consulting and support services to help you company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows. Progent's PC desktop consulting services include offering Windows 11 system design and upgrade support and Windows 10 configuration assistance, plus Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to streamline the administration of your desktops along with your web-facing mobile devices.

  • Contact a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Engineers for Edmonton AlbertaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest accreditation for network infrastructure consultants, and indicates an individual's technical skills at the master level. CCIEs know how to resolve even the most challenging challenges associated with network infrastructure design, deployment, administration, security, and troubleshooting. Cisco CCIEs work closely with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or locating software updates. Cisco CCIEs are an excellent cost-effectiveness since their broad expertise enables them to solve problems rapidly. In typical instances, less seasoned consultants can struggle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Progent's Cisco-qualified CCIE engineers can connect to your environment via sophisticated remote support tools in order to perform efficient, safe, and affordable diagnosis and remediation.

    Edmonton Metro Contact Information:
    Progent offers consulting services and onsite technical support throughout the Edmonton metro area.

    Onsite IT Consulting
    Progent locations in Edmonton Metro

    City Address Phone Link
    Edmonton 10526 Jasper Ave
    Edmonton, AB T5J 1Z7
    Canada    		 +1 825 525 1955 Edmonton Network Support Services


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  • Ransomware 24x7 Hot Line: Call 800-462-8800
    Ransomware 24x7 Hot LineProgent's Ransomware 24x7 Hot Line is designed to help you to carry out the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware expert can assist businesses to identify and quarantine infected servers and endpoints and protect clean assets from being compromised. If your Edmonton system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

  • Ransomware Cleanup Help
    Ransomware Recovery ServicesProgent's ransomware recovery experts can help your Edmonton company to restore a system damaged by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of IT security experts have the broad selection of knowledge necessary to reconstruct all vital components of a compromised network rapidly and with minimal data loss. To learn more, see Progent's ransomware cleanup and operational continuity experts.

  • CISM and CISSP Certified Network Security Specialists
    CISSP Premier Network Security Specialists for Edmonton AlbertaProgent's accredited CISM and CISSP cybersecurity consultants can provide a variety of security services that can strengthen the safety of your Microsoft Windows, macOS and OS X, Linux, or UNIX environment against internal or external threats or help you to recover quickly following a serious penetration. Security support services available from Progent cover comprehensive information security assessment utilizing tools such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; rapid recovery from malicious attacks; integrating firewalls; designing secure architectures for off-site and mobile access; defending your email infrastructure against spam and directory harvest attacks; and managing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Microsoft 365 Integration with on-premises Exchange ServerAmazon Web Services Integration ConsultantsProgent offers advanced online consulting services to help companies of all sizes integrate their IT infrastructure with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that utilize on-premises resources as well as public clouds. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud migration services such as Microsoft 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and troubleshooting, and Google Cloud Platform (GCP) integration consulting. Progent has more than two decades of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.

  • VMware Site Recovery Manager Consulting
    VMware Site Recovery Manager ConsultingVMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a consistent workflow for restoring services rapidly following a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, plus non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist you to design, configure, test and administer a DR system powered by VMware Site Recovery Manager.

    Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud used for managing private and public cloud and hybrid cloud solutions that deliver maximum availability, security, and application mobility. Progent can also provide world-class VMware NSX expertise from a VCDX-NV certified network designer to help you to build a completely virtualized Software Defined Data Center that can be provisioned or re-purposed instantly and administered with a high level of automation regardless of the hardware making up the basic IP network.

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX, Linux experts and Apple macOS and OS X technology specialists offer online consulting services to address a broad array of computer technologies including network architecture, email solutions, system and process security, plus UNIX and Windows coexistence. For server hardware economization and easy management in environments that combine Linux and Microsoft Windows, Progent offers VMware vSphere consulting and Citrix XenServer expertise. Progent can also assist with migration from older systems to Windows or Linux-based environments. Progent's team-based approach to solving network issues enables quick escalation, when required, to engineers with task-relevant expertise to handle complex situations. This accelerates solutions of critical problems, minimizes lost productivity, and cuts service expense.

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    ProSight Managed Services for Small and Medium Size Organizations
    Progent provides a family of low-cost, subscription-based services intended to allow small and medium-size businesses to benefit from the same advanced IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all key facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services include:

    • ProSight Managed Service Plans: for Small to Mid-size Businesses
      Progent's ProSight Managed IT Service Packages make it realistic for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to create leading-edge network resilience. Progent takes care of the necessary monitoring and maintenance for you, so your system expands smoothly without holding you back. For an affordable and predictable monthly price, Progent's full-service IT team can be your dependable technology safety net. Entry-level plans include remote monitoring and management, cybersecurity, monthly patching, and reporting. As your needs expand, you can add low-cost subscriptions to best-of-breed options like as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
    • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
      ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that uses advanced remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so all potential problems can be addressed before they have a chance to disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
    • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
      ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for managing your network, server, and desktop devices by offering tools for performing common tedious jobs. These can include health checking, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus defense, remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. If ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alert to your designated IT personnel and your assigned Progent technical consultant so emerging problems can be fixed before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
    • ProSight WAN Watch: Infrastructure Management
      Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating appliances that require important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

    • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
      ProSight Reporting is a growing family of real-time management reporting tools created to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

    • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
      Progent has partnered with advanced backup/restore technology vendors to produce ProSight Data Protection Services, a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your data backup operations and enable transparent backup and fast restoration of critical files/folders, apps, images, and VMs. ProSight DPS lets you protect against data loss caused by equipment failures, natural calamities, fire, malware like ransomware, human mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed services are most appropriate for your IT environment.

    • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
      ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading data security companies to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

    • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on (SSO)
      Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you sign into a protected online account and enter your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a separate network channel. A broad range of out-of-band devices can be used for this added means of authentication such as a smartphone or wearable, a hardware token, a landline phone, etc. You may register several verification devices. To learn more about ProSight Duo identity authentication services, visit Duo MFA two-factor authentication (2FA) services.

    • ProSight Shared Call Desk: Outsourced and Shared Help Center Services
      Progent's Co-managed Help Desk Service provides a seamless supplement to your core network support group. End user interaction with the Help Desk, delivery of technical assistance, issue escalation, trouble ticket generation and updates, efficiency metrics, and maintenance of the service database are cohesive regardless of whether issues are taken care of by your internal IT support resources, by Progent's team, or both. You have unrestricted versatility to extend or shrink your share of technical support work as required. Progent takes care of startup deployment and onboarding of the professional services PSA software as well as documentation, validation and training. To find out more about ProSight Shared Help Desk, visit ProSight Shared Help Desk.

    • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
      ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-based AV tools. ProSight ASM protects local and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

    • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
      Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools packaged within a single agent accessible from a single control. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that helps you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent's consultants can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

    • Progent's Patch Management: Patch Management Services
      Progent's support services for patch management provide businesses of all sizes a flexible and affordable alternative for assessing, validating, scheduling, implementing, and tracking updates to your ever-evolving information network. In addition to maximizing the security and reliability of your IT environment, Progent's patch management services allow your IT staff to focus on line-of-business projects and activities that deliver maximum business value from your network. Read more about Progent's patch management support services.

    • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
      With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

    • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
      Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and organizing your IT documentation, you can save as much as 50% of time spent looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
    ProSight Network Audits
    Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified group of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security requirements, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and less downtime. See more about Progent's ProSight Network Audits network infrastructure review.

    The ProSight Ransomware Preparedness Report Service
    The ProSight Ransomware Preparedness Report service is an affordable service built around a phone interview with a Progent information assurance consultant. The interview is intended to assess your organization's ability to stop or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you directly to collect information about your existing AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective security and backup environment that meets your company's requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

    Additional Support Services Available from Progent
    Progent offers the services of seasoned remote consulting experts for special IT programs. Progent's rates for ongoing consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these important fields of computer technology enables customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:

    • Call Center Support
      Progent's Help Desk Call Center support alternatives for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center services, shared Helpdesk services, and Help Desk process consulting. Progent's Standard Help Desk Services offer smaller organizations an end-to-end solution that manages all aspects of remote Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Progent offers help desk services at a significant discount from Progent's normal Level 1 desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to handle the most issues.

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      Progent's Help Desk staff of veteran network consultants provides your customers in Edmonton Alberta fast access to a dependable network service resource with years of experience providing phone help and online repair service for IT systems based on Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a solid enabler of company performance, and Progent's intent is to fix and not just document network problems.

    • Applications Support: Education, Custom Programming, and Integration
      Progent's Applications Experts staff can supply remote and in-depth consulting expertise and education in specific business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Project, Microsoft 365 Word, and Microsoft 365 Excel. To learn more about Progent's consulting, custom development, and education services, see Progent's Applications Experts Group.

    • Centralized and Automated Management of Hybrid Cloud Networks
      System Center centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2022 servers, Windows 10 and Windows 11; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consultants can provide advanced remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of System Center2, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

    • Online IT Infrastructure Monitoring Services
      Progent offers organizations in Edmonton Alberta remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) expertise. Progent can adapt SCOM for your business so that your network maintenance is proactive rather than reactive. By exposing potential problems before they evolve into crashes, remote monitoring can minimize stressful and costly service breakdowns. Progent can also use server and infrastructure monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows networks, or environments that incorporate multiple operating systems.
    How Your Edmonton Company Can Contact Progent's Remote Technical Support Experts
    To contact Progent about urgent remote help with Windows, macOS and OS X, or Linux/UNIX networks, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Edmonton Alberta, Progent's online computer support specialists are ready to provide professional and cost-effective system support the moment your organization has to have it. More than two decades of offering remote tech support has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity technology to repair computer problems rapidly while avoiding the cost and lost time that comes with on-premises service calls.

    Even if your Edmonton organization relies on a regular independent support technician or maintains a full time organization that can handle the majority of network problems, Progent's Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to fix unexpected network crises or especially complicated integration projects.

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    What Makes Progent Different from Other Service Organizations?
    Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical knowledge, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

    Progent stands out by offering:

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    • Value Pricing
      Progent's pricing policy is to bill for online service and on-premises help by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no startup charge and asks no retainer for support services delivered during regular business hours. Many service firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be forced to permit simple problems to stay unaddressed.

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    • 24x7 Network Monitoring with Microsoft System Center Operations Manager
      Progent is one of the only consulting firms to offer 24x7 system monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
    How Does Our Company Start Getting Remote Network Help from Progent?
    To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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