Fast Online Help for Edmonton Alberta Computer Networks
Urgent Remote Help for Edmonton NetworksFor companies in Edmonton Alberta, Progent offers remote technical support for networks powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft Premier professionals have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to help with complex networking issues, as well as the assistance of CISSP-certified cybersecurity experts to help with high-level security architecture and troubleshooting issues.

Progent's online support experts offer exceptional leverage because they possess the practical background and are equipped with the sophisticated tools necessary to solve the majority of network problems rapidly. This reduces direct expenses because solutions require fewer billable consulting minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally with indirect expenses by reducing or eliminating system downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online technical support expertise is particularly valuable in environments that rely on public clouds for vital network infrastructure or software such as Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises IT support may not be an option.

Progent's billing model for online help is designed to leverage your network support investment. Progent bills by the minute for phone consulting, so you are invoiced just for the support that you receive. In contrast to many online support organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing eliminate situations where quick fixes somehow turn into major tabs. Progent's penchant for dealing with problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a set of optimized tools and field-proven methodologies that promote the maximum level of efficiency for remote technical support and repair for information systems of any size. Progent's remote service group can connect to your company's environment remotely without violating system security.

Progent's proven customer support reporting application maintains thorough histories for the service that Progent's customers have been provided. Progent's staff engineers have access to the details of all help rendered to each Progent client by any engineer. This archive of anomalies and resolutions is organized as a readily accessible internal database that enables Progent's remote support professionals to share their experiences company-wide to ensure that the quality of Progent's technical support improves daily. Progent's advanced certifications and close associations with important technology companies such as Cisco and Microsoft make available other extensive technical knowledge bases and permit quick access to manufacturers' internal support staff so Progent's online service specialists are able to determine optimal resolutions in the least time.

Remote support services offered by Progent to companies in Edmonton Alberta include:

  • Authorized Microsoft Windows Support
    Windows Experts for Edmonton AlbertaProgent's Microsoft-expert online support engineers can provide computer system problem solving and consulting help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide range of technology support including Microsoft Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 integration for hybrid environments, Windows Server 2012 R2 integration, Windows Server 2008 maintenance, Microsoft Exchange 2019/SE integration, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, SharePoint 2019 design and integration, SharePoint 2016 migration and hybrid deployment expertise, Microsoft Teams consulting, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration, and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server maintenance, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring, Project Server planning, Microsoft Office Access Application Development, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also offers a wide array of affordable desktop support services to assist you business to install, integrate, repair, and administer desktop PCs and notebooks powered by Microsoft Windows. Progent's PC desktop consulting services include offering Windows 11 planning and upgrade assistance and Windows 10 configuration support, as well as Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to streamline the administration of your desktops and web-facing tablets and smartphones.

  • Talk to a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Consultants for Edmonton AlbertaThe Cisco CCIE credential is the premier recognition for network engineers, and indicates a person's technical knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most challenging problems surrounding network infrastructure design, installation, management, protection, and problem solving. Cisco qualified CCIEs operate on a privileged basis with Cisco's in-house product support engineers in analyzing anomalies with IOS Software network management tools and coming up with workarounds or identifying software updates. Cisco CCIEs are an excellent value because their depth of experience enables them to fix problems quickly. In typical cases, less qualified consultants can wrestle for many hours or days with identical problems that a CCIE can fix in minutes. Progent's Cisco-qualified CCIE consultants can tie into your environment by means of the latest on-line troubleshooting technology to perform fast, secure, and economical diagnosis and remediation.

    Edmonton Metro Contact Information:
    Progent offers consulting services and onsite technical support throughout the Edmonton metro area.

    Onsite IT Consulting
    Progent locations in Edmonton Metro

    City Address Phone Link
    Edmonton 10526 Jasper Ave
    Edmonton, AB T5J 1Z7
    Canada    		 +1 825 525 1955 Edmonton Network Support Services


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  • Ransomware 24x7 Hot Line: Call 800-462-8800
    Ransomware 24x7 Hot LineProgent's Ransomware 24x7 Hot Line is designed to help you to carry out the time-critical first step in responding to a ransomware assault by containing the malware. Progent's online ransomware engineer can assist businesses to identify and quarantine infected devices and protect clean assets from being penetrated. If your Edmonton system has been penetrated by any strain of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

  • Ransomware Removal and Operational Continuity Services
    Ransomware Recovery ServicesProgent's ransomware recovery experts can help your Edmonton organization to reconstruct an IT network breached by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim. Progent's team of IT security experts bring the broad range of knowledge required to reconstruct all vital components of a targeted network quickly and with little loss of data. To find out more, see Progent's ransomware cleanup and business continuity services.

  • CISM and CISSP Premier System Security Experts
    CISSP Premier System Security Specialists for Edmonton AlbertaProgent's certified CISM and CISSP cybersecurity consultants can provide a range of security services that can strengthen the defenses of your Microsoft Windows, macOS and OS X, Linux environment against attacks or help you to recuperate rapidly following a serious penetration. Security support services available from Progent include: comprehensive information security and compliance assessment using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recovery from virus and worm assaults; configuring firewalls; building safe techniques for off-site and mobile communication; securing your email infrastructure against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Microsoft 365 Integration with local ExchangeAmazon Web Services Integration ConsultantsProgent can provide expert online support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid architectures that combine on-premises resources as well as public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of cloud migration services such as Microsoft 365 integration with local Exchange deployments, Azure hybrid cloud design and integration consulting, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service programming and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.

  • VMware Site Recovery Manager (SRM) Consulting
    VMware Site Recovery Manager ConsultantVMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services quickly following a breakdown. SRM provides centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also supports transparent testing for site recovery, upgrades and patches and can produce audit reports to confirm complete service recovery, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to assist you to design, configure, test and manage a DR solution powered by VMware SRM.

    Progent's VMware vSphere and vCloud experts have extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, security, and application mobility. Progent can also provide world-class VMware NSX consulting from a VCDX-NV certified network architect to help your organization to build a fully virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated instantly and managed with a high level of automation regardless of the physical components making up the underlying network infrastructure.

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux consultants and macOS and OS X technology specialists offer online consulting services to cover a broad spectrum of information technologies including network architecture, messaging solutions, system and process security, plus UNIX/Linux and Windows coexistence. For server hardware economization and simplified management in networks that include Linux and Microsoft Windows, Progent offers VMware vSphere integration and Citrix expertise. Progent can also help with migration from older applications to MS Windows or Linux-powered solutions. Progent's group-based approach to solving network problems enables quick escalation, when required, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, reduces lost productivity, and lowers support expense.

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    Progent's ProSight Managed IT Services for Small and Medium Size Organizations
    Progent offers a family of affordable, subscription-based managed services intended to enable small and medium-size organizations to utilize the same advanced technology used by some of the industry's top enterprises. Progent's ProSight series of network management outsourcing services covers all critical areas of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

    • ProSight Managed Service Packages: for Small to Mid-size Businesses
      Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) solutions to achieve leading-edge network resilience. Progent handles the necessary monitoring and management for you, so your network expands easily without holding you back. For a low and predictable monthly price, Progent's experienced IT team can be your complete technology safety net. Basic plans include remote monitoring and management, cybersecurity, monthly patching, and reporting. As your needs grow, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup, Multi-Factor Authentication (MFA), or WiFi management.
    • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
      ProSight LAN Watch is Progent's network, server and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT management staff and your assigned Progent engineering consultant so all looming problems can be addressed before they can impact your network. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
    • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
      ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by offering an environment for performing common tedious tasks. These can include health monitoring, patch management, automated repairs, endpoint setup, backup and recovery, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alarm to your designated IT management staff and your Progent technical consultant so that potential issues can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
    • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
      ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept current, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management consulting.

    • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
      ProSight Reporting is an expanding line of real-time management reporting tools designed to work with the industry's top ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

    • ProSight Data Protection Services (DPS): Managed Backup and Recovery
      Progent has partnered with leading backup/restore product companies to produce ProSight Data Protection Services (DPS), a selection of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS products automate and track your data backup processes and allow non-disruptive backup and fast restoration of important files/folders, apps, images, plus Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss caused by hardware breakdown, natural disasters, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these fully managed backup services are most appropriate for your network.

    • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
      ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security companies to deliver web-based management and comprehensive protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam and content filtering.

    • ProSight Multi-Factor Authentication with Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
      Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other out-of-band devices. Using 2FA, whenever you log into a protected online account and give your password you are requested to confirm your identity on a device that only you have and that uses a different network channel. A wide selection of devices can be utilized for this added means of ID validation including a smartphone or watch, a hardware/software token, a landline phone, etc. You can designate several verification devices. To learn more about ProSight Duo two-factor identity authentication services, visit Cisco Duo MFA two-factor authentication services for access security.

    • ProSight Shared Call Desk: Outsourced and Shared IT Support Desk Services
      Progent's Shared Service Desk provides a seamless extension of your corporate network support staff. End user access to the Service Desk, provision of support services, escalation, ticket creation and updates, performance metrics, and maintenance of the support database are cohesive whether incidents are resolved by your internal support staff, by Progent's team, or by a combination. Your business has complete versatility to expand or reduce your part of support activity as required. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software plus workflow documentation, testing and training. To find out more about ProSight Shared Support, see ProSight Co-Managed Help Desk.

    • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
      Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint security and ransomware defense powered by SentinelOne technology.

    • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
      Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

    • Progent's Patch Management: Patch Management Services
      Progent's managed services for patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, applying, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the protection and functionality of your IT environment, Progent's patch management services free up time for your in-house IT staff to focus on more strategic projects and activities that deliver the highest business value from your information network. Find out more about Progent's software/firmware update management services.

    • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
      With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hosting solution without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

    • ProSight IT Asset Management: Network Documentation and Password Management
      ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Find out more about ProSight IT Asset Management service.
    ProSight Network Audits
    Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

    The ProSight Ransomware Preparedness Report Service
    The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will consult with you personally to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient AV and backup environment that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

    Special Consulting Programs Available from Progent
    Progent can provide the skills of seasoned remote consulting experts for contract information technology programs. Progent's rates for ongoing development or consulting tasks are determined according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology allows customers to complete critical projects economically and on time. Progent's special online engineering services include:

    • Call Center Services
      Progent's Help Desk Call Center service offerings for businesses with networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include full-service Help Desk services, co-managed Help Desk support services, and Help Desk consulting. Progent's Standard Help Desk Services offer small businesses a complete solution that manages all facets of online desktop support from service requests through ticketing, remote desktop control, status tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount from Progent's normal desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most problems.

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      Progent's Help Desk Call Center team of experienced information technology experts offers your workers in Edmonton Alberta fast access to a dependable support group with substantial background offering telephone-based consulting and remote repair service for networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center recognition as a crucial contributor to business productivity, and Progent's target is to solve rather than simply document technical issues.

    • Business Applications Services: Training, Custom Programming, and Integration
      Progent's Applications Consulting staff can supply remote and in-depth engineering support and education in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft 365 Word, and Office Excel. To learn additional information about Progent's expertise, programming, and education offerings, go to Progent's Business Application Experts Group.

    • Unified and Automated Management of Hybrid Cloud Networks
      Microsoft System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced online and on-premises expertise for all elements of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new implementation of Microsoft System Center2, expand or optimize your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

    • Remote IT Infrastructure Monitoring Support
      Progent offers businesses in Edmonton Alberta remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting services. Progent can customize SCOM for your business so your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they result in downtime, proactive monitoring can ward off inconvenient and costly information system failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or systems based on a variety of operating systems.
    How Your Edmonton Company Can Contact Progent's Remote Support Experts
    To get in touch with Progent about emergency remote expertise with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Edmonton Alberta, Progent's online network support engineers can provide effective and economical system help the moment your business requires it. More than 20 years of offering remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to solve IT problems quickly while eliminating the cost and lost time that comes with on-site support calls.

    Even if your Edmonton business deals with a regular independent support technician or maintains a full time IT staff that know how to handle the majority of network problems, Progent's Microsoft certified consultants can still offer an easy and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to address unexpected system emergencies or particularly complicated integration problems.

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    What Makes Progent Unique from Other Service Organizations?
    Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical experience, refined support tools, and understanding of corporate IT enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

    Progent stands out by offering:

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    • Value Pricing
      Progent's pricing policy is to bill for online service and on-premises help by the minute. Consequently, you owe only for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no retainer for support services delivered during regular working hours. Many support firms impose substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for fast solutions so you won't be forced to allow simple problems to fester.

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    • Automated Server Monitoring with MS Operations Manager
      Progent is one of the few IT service companies to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive rather than reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your information network from painful and costly availability disruptions.
    How Does Our Company Start Receiving Online Computer Support from Progent?
    To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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