UNIX, Linux, Solaris, and Apple Mac OS X Remote Technical Support for

For small companies located in Edmonton Alberta, Progent offers help for networks based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered remote troubleshooting to companies in every state in the United States. (See Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for complex infrastructure problems, as well as the services of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.

Progent's online support engineers offer excellent leverage due to the fact that they have the real-world experience and the sophisticated technology to solve the majority of network issues quickly. Efficient support lowers direct costs since service calls accumulate fewer billable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your company benefits additionally with indirect expenses by minimizing or eliminating system outages and associated costs due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's billing policy for remote support is structured to get the most out of your IT service dollar. Progent charges by the minute for phone consulting, so you are charged just for the services that you receive. Unlike typical online service firms, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean model for billing save you from situations where quick fixes somehow end up as major bills. Progent's penchant for dealing with problems efficiently translates into your company spending less money.

Progent's Online Support Tools
Over time, Progent has fine tuned an array of customized technologies and field-proven processes which promote the maximum degree of effectiveness for online consulting and repair for small and midsize company computer systems. Progent provides protected VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to access your system without breaching network security.

Progent's highly evolved technical support database application stores comprehensive documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of support provided to each Progent client by every Progent engineer. This archive of problems and resolutions is stored as a conveniently retrievable internal database that permits Progent's remote technical experts to share their knowledge company-wide to make sure that the value of Progent's support services improves over time. Progent's high-level certifications and working relationships with important industry leaders including Cisco and Microsoft make available other massive technical support knowledge bases and allow priority access to vendors' internal product engineers with the result that Progent's remote service experts are able to find the most efficient resolutions quickly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Support from Progent
To access Progent's remote services in Edmonton Alberta or to learn additional information about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for network support, go to Immediate Urgent Support.

Phone-based Technical Support Services Provided by Progent
Progent's online technical support engineers possess certified skills in a comprehensive set of products and technologies. This breadth of capability enables Progent's engineers to tackle virtually any emergency likely to take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To help companies with multi-operating system environments, Progent also offers the services of engineers who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional consultants.

Phone-based technical support services provided by Progent to small businesses in Edmonton include:

• UNIX, Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a wide array of computer technology including network infrastructure, messaging solutions, network and process security, UNIX and Microsoft Windows integration, VMware products for server hardware economization and simplified administration, and migration from older applications to the latest MS Windows or Linux-powered solutions. Progent's team-based approach to solving network issues promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This accelerates solutions of critical problems, minimizes network downtime, and lowers service costs.

  Progent's UNIX/Linux consultants can offer urgent online help for analyzing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX including:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX
  • Berkeley UNIX (BSD)
  • SCO
  • SGI/Irix
  Important Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure engineers, and certifies a person's network technology skills at the expert level. CCIEs can resolve even the most difficult challenges associated with network infrastructure planning, deployment, maintenance, security, and troubleshooting. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or locating program patches. CCIEs offer exceptional value because their broad expertise enables them to fix the most complex problems rapidly. In typical cases, less experienced engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few support firms make Cisco-qualified CCIEs available to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can get urgent support for severe network infrastructure problems that are impacting worker efficiency but are not within the scope of your local IT maintenance group or consultant. Progent's Cisco-qualified CCIE support experts can tie into your network using the latest on-line support tools in order to provide fast, safe, and affordable analysis and repair. Progent's CCIEs offer consulting for the complete line of Cisco's market leading family of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network technology.

• Certified MS Windows Experts
  Progent's Microsoft-expert online support professionals offer computer troubleshooting and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your business the expertise of support engineers who can assist your company with a broad variety of platform support services such as Microsoft Windows Server 2022 planning and migration support, Microsoft Windows Server 2019 consulting, Microsoft Windows Server 2016 migration support and cloud integration solutions, Windows Server 2012 R2 maintenance, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 Server integration, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment consulting services, SharePoint Server 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 migration and programming, and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also can deliver a broad array of remote desktop support and troubleshooting services including Windows 11 integration and planning and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISSP and ISSAP Premier System Security Consultants
  Progent's certified CISSP, ISSAP, and CISM security engineers offer a range of system protection services to enhance the immunity of your UNIX, Linux, Solaris, Mac or Microsoft Windows network against assaults or help your company to recuperate quickly after a serious penetration. Security support services available from Progent include: comprehensive security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; configuring firewalls; establishing secure architectures for off-site and mobile access; defending your messaging system against viruses, spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

• Hybrid Cloud Integration
  Progent can provide advanced online support to help businesses of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your IT team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine on-premises IT assets as well as cloud services. To help you to incorporate public cloud services with networks, Progent offers a range of cloud migration support services such as Microsoft 365 integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud planning and integration expertise. Progent has more than two decades of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.

• Help Desk Call Center Services
  Progent's Help Desk Call Center service offerings for small companies with networks based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center process consulting. Progent's Standard Call Center services are designed for small organizations who don't have the resources to assemble and manage an internal Call Center but who need fast communication with a reliable Help Desk Call Center with professional phone support as well as the technical depth to escalate the most challenging tasks to advanced engineers.

  Progent's Help Desk sharing services make it possible for your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's large roster of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution built around the top professional services automation tool for handling service requests, ticketing, accountability, status tracking, and metrics.

  Progent's Call Center consulting services can aid you in creating an efficient new Help Desk or improving your existing one, identifying or modifying Help Desk software to meet the special requirements of your corporation, or providing occasional online personnel to reinforce your in-house Help Desk team during unusually busy events like software migrations, major updates, or installing brand new business software.

  Progent's Call Center team of veteran information technology consultants gives your customers in Edmonton Alberta fast contact with an efficient technical support group with extensive background delivering phone support and remote troubleshooting for IT systems powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a major enabler of business performance, and Progent's goal is to resolve and not merely annotate IT issues.

• Applications Support: Education, Development, and Troubleshooting
  Progent's Applications Experts Group offers online and in-depth engineering support and training in special business application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, programming, and training for familiar Microsoft business applications such as CRM, MS Project, Office Word, and Office Excel. For more information about Progent's expertise, programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Services.

  Progent's Apple Mac consultants can nurture the creative facets of Mac systems by delivering remote consulting support and training in graphics, audio, and video. Progent's support professionals offer assistance in a variety of Mac programs including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures like scanning or digitizing audio or video or establishing an audio/video post production lab.

  Remote Network Monitoring Services
  Progent can provide companies in Edmonton Alberta online network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so that your IT maintenance is proactive rather than reactive. By uncovering potential problems before they expand into network outages, system monitoring can ward off disruptive and costly information system crises. Progent can also deploy network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft systems, or networks that incorporate a variety of platforms.

Edmonton Metro Contact Information:
Progent offers consulting services and onsite technical support throughout the Edmonton metro area.