Fast Online Troubleshooting for Calgary Alberta Computer Networks
Fast Phone Support for Calgary SystemsFor organizations in Calgary Alberta, Progent provides online help for information systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISA and CISSP-qualified security consultants to handle advanced security design and diagnostic jobs.

Progent's online technical support engineers provide excellent leverage because they possess the practical background and have access to the advanced technology necessary to resolve most information system problems rapidly. Efficient support reduces immediate expenses since solutions require minimal billable minutes. Online support also eliminates the expense of dispatching a consultant to your site. Your company benefits even more in incidental expenses by minimizing or avoiding network downtime and related losses stemming from business disruption, upset clients, idle employees, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable in environments that rely on public clouds for vital infrastructure or applications like Azure, Exchange Online, Amazon Web Service, Google Cloud, or where onsite support may not be useful.

Progent's pricing model for online help is structured to stretch your IT service dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike typical online service organizations, Progent imposes no startup charge or minimum fees. Progent's one-minute granularity and clean policy for billing prevent situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-tested methodologies that promote the maximum level of efficiency for remote help and repair for IT networks of any size. Progent's remote service group can interface to your network remotely without compromising network security.

Progent's sophisticated customer support reporting system includes detailed records describing all service that Progent's clients have been provided. Progent's authorized consultants have the benefit of the specifics of services provided to every client by any consultant. This archive of issues and solutions is organized as an easily accessible internal database that enables Progent's online support experts to share their knowledge with the whole team to ensure that the quality of Progent's support improves daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft open up additional extensive technical databases and allow fast access to manufacturers' in-house product engineers with the result that Progent's online service experts are able to arrive at the most efficient solutions promptly.

Online technical services provided by Progent to customers in Calgary Alberta include:

  • Certified Windows Support
    Microsoft Windows Support for Calgary AlbertaProgent's Microsoft-premier online support engineers can provide computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the expertise of support professionals who can help you with a wide variety of platform support services including Windows Server 2022 planning and integration services, Microsoft Windows Server 2019 migration, Windows Server 2016 configuration for hybrid environments, Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 migration, Microsoft Exchange 2019/SE Server planning and configuration, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 monitoring and support, SharePoint Server 2019 design and deployment, SharePoint Server 2016 migration and hybrid integration consulting services, Microsoft Teams expertise, Skype for Business migration support, Microsoft Lync Server management, and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server and Project Server Online planning, Microsoft Office Access Application Development, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a wide array of affordable desktop support services to assist you business to deploy, configure, repair, and manage desktop PCs and laptops powered by Windows. Progent's desktop support services cover areas such as offering Windows 11 planning and upgrade assistance and Windows 10 integration consulting, as well as Microsoft System Center 2012 Configuration Manager planning and deployment, System Center 2016 Configuration Manager cloud integration, and Microsoft Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco CCIE Engineers for Calgary AlbertaThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for networking engineers, and certifies a consultant's network technology knowledge at the master level. Cisco CCIEs can resolve the most complex problems associated with network design, integration, maintenance, compliance, and repair. Cisco CCIEs can cooperate with the highest priority with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration tools and coming up with workarounds or identifying program updates. Cisco qualified CCIEs provide excellent value because their depth of experience permits them to find solutions for problems quickly. In common instances, less experienced consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can resolve in minutes. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of advanced remote troubleshooting tools in order to perform quick, secure, and economical analysis and remediation.

    Calgary Metro Contact Information:
    Progent offers consulting services and onsite technical support throughout the Calgary metro area.

    Onsite IT Consulting
    Progent locations in Calgary Metro

    City Address Phone Link
    Calgary 630 8 Ave SW
    Calgary, AB T2P 1G6
    Canada    		 +1 587 327 5277 Calgary Network Support Services


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  • Ransomware 24x7 Hot Line: Call 800-462-8800
    Ransomware 24x7 Hot LineProgent's Ransomware 24x7 Hot Line is designed to assist organizations to take the time-critical first step in responding to a ransomware assault by stopping the bleeding. Progent's remote ransomware engineer can help you to locate and isolate breached devices and guard clean assets from being penetrated. If your Calgary system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.

  • Ransomware Removal Services
    Ransomware Recovery ServicesProgent's ransomware recovery experts can help your Calgary organization to reconstruct an IT network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim. Progent's group of IT security experts bring the broad selection of knowledge required to rebuild all vital components of a targeted system quickly and with minimal data loss. To find out more, visit Progent's ransomware cleanup and business continuity experts.

  • CISSP and ISSAP Premier Network Security Experts
    CISSP Certified System Security Experts for Calgary AlbertaProgent's qualified CISSP and CISSP-ISSAP security and compliance consultants offer a range of security solutions to bolster the defenses of your Windows, Apple macOS and OS X, Linux environment against attacks or assist your company to recover quickly after a serious penetration. Security consulting services offered by Progent cover thorough data security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; rapid recuperation from virus and worm attacks; configuring firewalls; building safe mechanisms for remote and mobile communication; defending your email system against viruses, spam and DHA attacks; and establishing round-the-clock network monitoring.

  • Cloud Integration
    Microsoft 365 Integration with on-prem Exchange ServerAmazon Web Services Integration ConsultantsProgent offers expert remote consulting to help businesses of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist your IT team to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that combine local IT assets along with public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of public cloud migration services such as Microsoft 365 integration with on-prem installations of Exchange, Azure hybrid cloud planning and deployment consulting, Amazon Web Services hybrid cloud integration support, Amazon Web Marketing Service (WMS) programming and troubleshooting, and Google Cloud Platform planning and integration consulting. Progent has over two decades of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.

  • VMware Site Recovery Manager and NSX Planning and Deployment
    VMware Site Recovery Manager ConsultantVMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to define, automate and test a repeatable workflow for recovering services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also supports non-intrusive testing for site recovery, upgrades and fixes and can generate reports to confirm complete service restoration, validate SLAs and prove compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to assist you to design, deploy, test and maintain a DR solution based on VMware Site Recovery Manager.

    Progent's VMware vSphere experts offer in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRO and vCloud used for administering private and hybrid cloud solutions that provide high uptime, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to help your organization to create a completely virtualized Software Defined Data Center (SDDC) that can be provisioned or migrated in minutes and managed with a high level of automation independent of the physical components making up the basic network infrastructure.

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux experts and Apple macOS and OS X technology specialists can provide remote support services to cover a broad array of computer technologies such as system architecture, email systems, system and operational security, plus UNIX/Linux and Windows coexistence. For server hardware consolidation and simplified administration in networks that incorporate Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer support. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-based solutions. Progent's group-oriented approach to solving technical problems promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers support expense.

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    ProSight Subscription-based IT Services for Small and Mid-size Organizations
    Progent offers a family of affordable, subscription-based managed services intended to allow small and mid-size organizations to benefit from the same advanced technology deployed by some of the world's leading enterprises. Progent's ProSight suite of network monitoring and management services addresses all critical aspects of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

    • ProSight Managed Service Packages: for Small to Mid-size Businesses
      Progent's ProSight Managed IT Service Packages make it feasible for small and mid-size companies to deploy Remote Monitoring and Management (RMM) technology to achieve leading-edge IT resilience. Progent takes care of the daily monitoring and maintenance for you, so your system expands smoothly without becoming an obstacle. For an affordable and predictable monthly price, Progent's full-service IT group can be your dependable technology safety net. Basic plans include remote monitoring and management (RMM), cybersecurity, monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to advanced solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
    • ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
      ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any looming issues can be resolved before they can impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
    • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
      ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common time-consuming jobs. These include health monitoring, patch management, automated repairs, endpoint configuration, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and debugging support. If ProSight LAN Watch with NinjaOne RMM identifies a serious incident, it sends an alarm to your specified IT personnel and your Progent technical consultant so that emerging issues can be fixed before they interfere with productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
    • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
      ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are always current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when potential issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that require important updates, or isolating performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

    • ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
      ProSight Reporting is a growing suite of in-depth management reporting plug-ins created to work with the top ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

    • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
      Progent has worked with advanced backup/restore technology vendors to create ProSight Data Protection Services (DPS), a selection of offerings that provide backup-as-a-service (BaaS). ProSight DPS products automate and monitor your backup operations and allow transparent backup and fast recovery of important files/folders, applications, system images, and VMs. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural disasters, fire, malware like ransomware, user mistakes, malicious insiders, or software glitches. Managed backup services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent expert can assist you to determine which of these fully managed services are best suited for your network.

    • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
      ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized management and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

    • ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
      Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. With 2FA, whenever you sign into a secured online account and enter your password you are asked to confirm who you are on a device that only you have and that uses a different network channel. A wide range of out-of-band devices can be utilized as this second form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can register multiple validation devices. To find out more about Duo identity authentication services, see Duo MFA two-factor authentication services.

    • ProSight Shared Call Desk: Outsourced and Shared Help Desk Services
      Progent's Co-managed Service Desk offers a transparent supplement to your in-house support team. Client access to the Service Desk, provision of support services, problem escalation, ticket creation and updates, efficiency measurement, and management of the service database are cohesive regardless of whether issues are taken care of by your in-house support staff, by Progent, or by a combination. Your business has complete flexibility to expand or shrink your share of technical support work as required. Progent provides startup installation and provisioning of the professional services automation software plus documentation, testing and education. To find out more about ProSight Co-Managed Help Desk, refer to ProSight Shared Support.

    • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
      Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.

    • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
      Progent's ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can assist your business to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you demonstrate compliance with government and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

    • Progent's Patch Management: Software/Firmware Update Management Services
      Progent's managed services for software and firmware patch management provide organizations of any size a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information network. In addition to maximizing the protection and functionality of your computer environment, Progent's software/firmware update management services permit your IT staff to focus on line-of-business projects and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management services.

    • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
      With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

    • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
      ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
    ProSight Network Audits
    Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your core network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

    The ProSight Ransomware Preparedness Report
    Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to block or recover rapidly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

    Special Support Services Offered by Progent
    Progent can provide the services of world-class online consulting professionals for special IT programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:

    • Call Center Services
      Progent's Help Desk Call Center service offerings for organizations with networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center services, shared Help Desk support services, and Help Desk operations consulting. Progent's Standard Help Desk Services provide small organizations a comprehensive service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a significant discount from Progent's regular desktop support rates, and Progent offers the option of fast as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

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      Progent's Call Center team of experienced network consultants provides your clients in Calgary Alberta rapid assistance from a reliable support group with substantial background providing telephone-based consulting and online repair service for IT systems that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's concentration is to give the Help Desk Call Center the reputation as a crucial contributor to company success, and Progent's target is to fix rather than simply report IT problems.

    • Applications Services: Training, Development, and Troubleshooting
      Progent's Applications Consulting Group offers remote professional consulting support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can deliver consulting expertise, custom programming, and training for popular Microsoft applications such as CRM, Office Project, Office Word, and Microsoft 365 Excel. For more about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Group.

    • Centralized and Automated Management of Hybrid Cloud Networks
      Microsoft System Center unifies and automates the administration of hybrid cloud networks through advanced support for Windows Server 2022, Windows 10 and Windows 11; seamless management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center consultants offer advanced online and onsite expertise for all components of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new implementation of Microsoft System Center2, expand or tune an existing one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center solution.

    • Remote IT Infrastructure Monitoring and Reporting Services
      Progent can deliver businesses in Calgary Alberta remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services. Progent can customize SCOM to accommodate your business so your network support is proactive and automated. By detecting possible problems before they cause downtime, automated monitoring can minimize stressful and expensive service breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments that incorporate multiple platforms.
    How Your Calgary Business Can Contact Progent's Remote Service Experts
    To get in touch with Progent about urgent online assistance with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in Calgary Alberta, Progent's online computer support specialists are ready to provide professional and economical system support whenever your organization requires it. More than two decades of offering online technical assistance has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to repair network problems rapidly while eliminating the cost and lost time that comes with on-site service visits.

    Even if your Calgary company has a regular freelance consultant or maintains a full time organization that can deal with typical computer problems, Progent's Microsoft and Cisco certified engineers can still offer an easy and transparent remote extension of your local resources for situations when your regular service personnel either don't have the time or the experience to solve sudden system emergencies or especially tough integration problems.

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    How Is Progent Different from Other Support Organizations?
    Progent is a Microsoft Partner consulting firm and Progent's staff size, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with excessive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal resources.

    Progent stands out by providing:

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    • Value Pricing
      Progent's pricing policy is to bill for online service and on-site visits per minute. As a result, you are invoiced only for received support. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no retainer for support services provided during regular business hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big bills for quick fixes so you will not be forced to permit minor problems to fester.

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    • Automated Server Monitoring with Microsoft System Center Operations Manager
      Progent is one of the only consulting companies to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By anticipating potential problems before they result in downtime, network monitoring can save your information network from painful and expensive service disruptions.
    How Does Our Company Start Getting Remote Network Help from Progent?
    To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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