Fast and Affordable Remote Technical Support for Calgary Alberta Networks
Fast Phone Help for Calgary NetworksFor companies in Calgary Alberta, Progent offers remote technical support for computer systems based on any mix of Microsoft, Cisco, macOS and OS, or Linux/UNIX platforms. Progent's Microsoft Certified engineers have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex infrastructure problems, plus the services of CISSP-qualified cybersecurity experts to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers provide excellent value because they have the real-world background and have access to the sophisticated technology required to resolve most network issues quickly. This lowers direct costs because solutions use up minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your location. Your company benefits additionally in incidental expenses by minimizing or eliminating network downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is especially important for businesses that depend on public clouds for critical infrastructure or applications like Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be useful.

Progent's billing policy for online support is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are charged only for the services that you receive. In contrast to many online service organizations, Progent requires no service activation charge or minimum fees. Progent's one-minute billing unit and clean policy for billing prevent situations where fast repairs somehow turn into big tabs. Progent's penchant for handling problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of optimized tools and field-tested methodologies which ensure the highest level of effectiveness for remote help and repair for computer networks of any size. Progent's online support team can interface to your network without compromising network security.

Progent's advanced technical support database system stores thorough histories of all service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of support provided to each customer by every consultant. This history of issues and fixes is organized as a quickly retrievable internal knowledge base that allows Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and working associations with major industry leaders such as Cisco and Microsoft open up additional extensive technical support knowledge bases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can arrive at the most efficient resolutions in the least time.

Online support offered by Progent to companies in Calgary Alberta include:

  • Authorized Windows Experts
    Windows Experts for Calgary AlbertaProgent's Microsoft-premier online service experts can deliver computer repair and consulting support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist you with a broad range of platform support including Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration, Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration, Windows Server 2008 R2 maintenance, MS Exchange 2019/SE integration, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2019 planning and integration, SharePoint Server 2016 migration support, Microsoft Teams consulting, Skype for Business planning and deployment consulting, Microsoft Lync Server integration, and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2019 migration consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, Microsoft Access Application Development and Troubleshooting, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide range of cost-effective desktop consulting and support services to help you business to install, configure, troubleshoot, and manage workstations and notebooks powered by Microsoft Windows. Progent's desktop consulting services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 integration assistance, plus Microsoft System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Intune integration help to centralize the management of your desktops along with your cloud-connected tablets and smartphones.

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving
    Cisco Infrastructure Consultants for Calgary AlbertaThe Cisco CCIE credential is the highest recognition for network consultants, and certifies a person's technical knowledge at the expert level. Cisco-qualified CCIEs know how to handle even the most complex problems occurring in network design, deployment, maintenance, compliance, and repair. Cisco CCIEs work closely with Cisco's internal engineers in analyzing problems with Cisco IOS network administration tools and developing alternate approaches or locating program updates. CCIEs are an excellent cost-effectiveness since their deep experience allows them to fix problems rapidly. In many cases, less qualified service providers can wrestle for many hours or days with the same problems that a Cisco CCIE can resolve in minutes. Progent's Cisco CCIE certified engineers can interface to your environment by means of sophisticated on-line support technology in order to provide quick, safe, and affordable analysis and repair.

    Calgary Metro Contact Information:
    Progent offers consulting services and onsite technical support throughout the Calgary metro area.

    Onsite IT Consulting
    Progent locations in Calgary Metro

    City Address Phone Link
    Calgary 630 8 Ave SW
    Calgary, AB T2P 1G6
    Canada    		 +1 587 327 5277 Calgary Network Support Services


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  • Ransomware 24x7 Hot Line: Call 800-462-8800
    Ransomware 24x7 Hot LineProgent's Ransomware 24x7 Hot Line is designed to help you to carry out the urgent first step in responding to a ransomware assault by containing the malware. Progent's remote ransomware expert can assist businesses to identify and quarantine breached servers and endpoints and guard clean assets from being penetrated. If your Calgary system has been penetrated by any version of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

  • Ransomware Recovery Services
    Ransomware Recovery ServicesProgent's ransomware recovery consultants can help your Calgary business to reconstruct a system victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of IT security specialists have the wide selection of skills necessary to reconstruct all critical components of a targeted system quickly and with little loss of data. To find out more, visit Progent's ransomware cleanup and operational restoration experts.

  • CISSP and ISSAP Certified System Security Experts
    CISSP Certified Network Security Experts for Calgary AlbertaProgent's certified CISM and CISSP cybersecurity consultants offer a variety of security solutions to bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against internal or external threats or help your business to clean up quickly following a damaging penetration. Security solutions offered by Progent include: comprehensive data security and compliance evaluation utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious attacks; integrating firewalls; designing secure mechanisms for off-site and mobile connectivity; guarding your email system against spam and DHA attacks; and offering 24x7 network monitoring.

  • Cloud Integration
    Microsoft 365 Integration with local Exchange ServerAmazon Web Services Integration ConsultantsProgent offers advanced online support to help businesses of all sizes integrate their IT infrastructure with leading public clouds such as Azure and Amazon AWS. Progent can assist your IT team to design and manage cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid topologies that combine on-premises IT assets as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services that include Microsoft 365 integration solutions with local installations of Exchange, Microsoft Azure hybrid cloud planning and integration services, Amazon AWS hybrid cloud integration support, Amazon Web Marketing Service development and debugging, and Google Cloud planning and integration expertise. Progent has over two decades of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.

  • VMware Site Recovery Manager and NSX Planning and Deployment
    VMware Site Recovery Manager (SRM) ConsultingVMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a consistent workflow for recovering applications and services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a DR solution based on VMware SRM.

    Progent's VMware vSphere and vCloud consultants have in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that provide high availability, security, and disaster recovery. Progent also offers advanced VMware NSX expertise from a VCDX-NV certified network architect to help you to plan and deploy a completely virtualized Software Defined Data Center that can be set up or migrated instantly and administered with a high level of automation independent of the hardware used by the basic network infrastructure.

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux experts and macOS and OS X specialists can provide remote consulting services to address a wide spectrum of information technologies including network architecture, email systems, network and process security, plus UNIX/Linux and Windows integration. For server consolidation and easy management in environments that incorporate Linux with Windows, Progent offers VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older systems to Windows or Linux environments. Progent's team-oriented approach to solving technical issues promotes fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and cuts service expense.

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    ProSight Managed IT Services for Small and Medium Size Businesses
    Progent provides a selection of affordable, subscription-based services designed to allow small and medium-size organizations to benefit from the same advanced technology deployed by many of the world's leading corporations. The ProSight suite of network monitoring and management services covers all key facets of modern networking such as email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

    • ProSight Managed Service Plans: for Small to Mid-size Businesses
      Progent's ProSight Managed IT Service Plans make it practical for small and mid-size companies to utilize Remote Monitoring and Management (RMM) technology to create leading-edge network resilience. Progent handles the daily monitoring and maintenance for you, so your system scales easily without holding you back. For an affordable and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Basic plans include RMM, security, automatic monthly patching, and documentation. As your requirements grow, you can add low-cost subscriptions to advanced options such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication, or WiFi management.
    • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
      ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT personnel and your Progent consultant so any potential problems can be addressed before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting.
    • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
      ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by offering an environment for performing common tedious tasks. These can include health monitoring, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus protection, remote access, built-in and custom scripts, resource inventory, endpoint profile reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it sends an alarm to your specified IT personnel and your Progent consultant so that potential issues can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.
    • ProSight WAN Watch: Infrastructure Management
      Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and debug their connectivity hardware like routers, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates notices when issues are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management services.

    • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
      ProSight Reporting is a growing suite of in-depth reporting utilities created to integrate with the leading ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-through or endpoints with missing patches. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring applications.

    • ProSight Data Protection Services: Managed Backup and Disaster Recovery
      Progent has worked with leading backup technology companies to create ProSight Data Protection Services (DPS), a family of offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup operations and enable non-disruptive backup and fast restoration of vital files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss caused by equipment breakdown, natural disasters, fire, malware like ransomware, user error, malicious insiders, or application bugs. Managed backup services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built hardware, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your network.

    • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
      ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security companies to deliver web-based control and world-class protection for all your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local gateway device to offer complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

    • ProSight MFA with Cisco Duo: Identity Validation, Endpoint Remediation, and Secure Single Sign-on (SSO)
      Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation on Apple iOS, Google Android, and other out-of-band devices. With 2FA, when you sign into a protected online account and enter your password you are requested to verify who you are via a unit that only you have and that is accessed using a different network channel. A wide selection of devices can be utilized for this second form of authentication such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. To find out more about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services.

    • ProSight Co-Managed Help Desk: Outsourced and Shared Call Desk Services
      Progent's Shared Help Desk Service offers a smooth extension of your corporate network support resources. Client access to the Help Desk, delivery of support services, escalation, ticket creation and updates, efficiency metrics, and management of the support database are consistent regardless of whether issues are taken care of by your corporate IT support staff, by Progent, or both. You have unrestricted flexibility to expand or shrink your share of support activity as required. Progent takes care of initial deployment and onboarding of the professional services automation (PSA) software as well as documentation, validation and education. For more information about ProSight Shared Help Desk, refer to ProSight Shared Call Desk.

    • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
      Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

    • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
      Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization consultants can help you to plan and implement a ProSight ESP environment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent can also assist your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

    • Patch Management: Software/Firmware Update Management Services
      Progent's managed services for software and firmware patch management offer organizations of any size a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information system. In addition to optimizing the security and reliability of your IT network, Progent's software/firmware update management services permit your IT staff to concentrate on more strategic initiatives and tasks that derive the highest business value from your network. Find out more about Progent's software/firmware update management services.

    • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
      With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

    • ProSight IT Asset Management: Infrastructure Documentation and Password Management
      Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
    ProSight Network Audits
    Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an unbiased evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include simpler management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

    Progent's ProSight Ransomware Preparedness Report
    The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability either to block or recover quickly following an attack by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will consult with you personally to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective AV and backup environment that aligns with your business needs. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

    Additional Support Services Offered by Progent
    Progent offers the skills of seasoned online consulting professionals for special information technology programs. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based online consulting solutions include:

    • Help Desk Expertise
      Progent's Help Desk service options for businesses with networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Help Desk services, shared Helpdesk services, and Help Desk consulting. Progent's Standard Help Desk Services offer small organizations a complete solution that handles all facets of remote desktop support from service requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and management reports. Progent offers call desk services at a significant discount from Progent's regular desktop support rates, and Progent offers the additional option of rapid on-demand escalation to Level 2 and Level 3 experts to handle the most problems.

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      Progent's Call Center staff of veteran network consultants gives your customers in Calgary Alberta rapid assistance from a dependable support group with substantial experience providing phone help and online repair service for networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a key contributor to company performance, and Progent's target is to fix instead of simply track technical issues.

    • Applications Support: Education, Customization, and Troubleshooting
      Progent's Applications Consulting Group can supply remote advanced consulting expertise and education in specific application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver expertise, custom development, and education for Microsoft applications such as CRM, Project, Office Word, and Microsoft 365 Excel. To read more information on Progent's consulting, programming, and training offerings, refer to Progent's Applications Experts Team.

    • Centralized and Streamlined Management of Hybrid Cloud Environments
      System Center centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2022, Windows 10 and Windows 11; cohesive integration of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consulting experts can provide world-class online and on-premises support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new implementation of System Center2, extend or optimize your current one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

    • Online Hybrid Network Monitoring and Reporting Services
      Progent offers organizations in Calgary Alberta remote IT infrastructure monitoring and reporting by providing System Center Operations Manager consulting. Progent can configure SCOM to fit your business so your computer support is proactive and automated. By spotting possible issues before they result in full-scale emergencies, automated monitoring can minimize inconvenient and costly network breakdowns. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or networks that incorporate a combination of OS platforms.
    How Your Calgary Business Can Contact Progent's Remote Service Professionals
    To contact Progent about urgent phone-based assistance with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and startups in Calgary Alberta, Progent's phone-based network support engineers can deliver professional and cost-effective system support whenever your company requires it. More than two decades of providing remote repair services has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to solve IT problems quickly while eliminating the expense and lost time that comes with in-person support calls.

    Even if your Calgary organization relies on a regular freelance support technician or maintains a full time IT staff that know how to handle the majority of computer issues, Progent's Microsoft and Cisco certified engineers can provide a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the availability or the experience to deal with unexpected system emergencies or especially complicated integration projects.

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    How Is Progent Unique from Other Service Firms?
    Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical experience, fine tuned support tools, and familiarity with corporate IT allow businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.

    Progent adds value by providing:

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    • Value Pricing
      Progent's pricing policy is to bill for online support and on-premises visits by the minute. As a result, you are billed exclusively for received services. Progent does not impose a more expensive rate for after-hours or priority support, and within California or in regions where Progent offers on-premises support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for support services delivered during regular working hours. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates big bills for quick solutions so you won't be forced to permit minor problems to stay unaddressed.

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    • Automated Network Monitoring with Microsoft Operations Manager
      Progent is one of the few consulting companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, system monitoring can save your IT network from painful and expensive service disruptions.
    How Does Our Company Start Receiving Online Technical Help from Progent?
    To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Technical Support.

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