UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support Services for

For small businesses located in Vancouver British Columbia, Progent provides help for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). In addition, Progent can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the services of CISSP and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.

Progent's online technical support engineers represent exceptional leverage because they are equipped with the practical experience and the sophisticated tools to resolve the majority of network issues rapidly. Efficient support lowers immediate expenses because solutions require fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your office. Your company saves additionally in indirect expenses by reducing or eliminating system downtime and associated costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management.

Progent's pricing policy for remote support is structured to get the most out of your network support investment. Progent bills on a per-minute basis for phone consulting, so you are billed just for the services that you actually get. Unlike typical remote support companies, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute granularity and simple model for pricing prevent situations where speedy. minor fixes manage to turn into major invoices. Progent's penchant for solving problems quickly translates into your business conserving money.

Progent's Online Service Technologies
Through years of experience, Progent has refined a collection of customized technologies and field-tested processes which ensure the maximum degree of efficiency for remote engineering help and troubleshooting for small and midsize business IT systems. Progent provides secure VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to connect to your system remotely without violating network security.

Progent's powerful customer support database application stores thorough documentation describing the service that Progent's clients have been provided. Progent's staff service personnel have access to the details of services rendered to every Progent customer by every Progent engineer. This history of anomalies and responses is organized as a readily searchable proprietary database that permits Progent's remote technical professionals to share their experiences with the whole team to ensure that the value of Progent's support grows daily. Progent's high-level accreditations and working associations with major industry leaders such as Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority access to vendors' in-house engineering staff so Progent's remote service experts are able to come up with the most efficient resolutions promptly.

Get Online UNIX, Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote services in Vancouver British Columbia or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's online technical support professionals possess certified skills in an extensive array of products and technologies. This wide range of capability enables Progent's engineers to resolve virtually any emergency likely to crop up in a small or midsize business network. Certifications awarded to Progent support experts in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Associate.

To provide assistance to businesses with mixed-platform networks, Progent also provides access to engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP network security specialists, and CISSP-ISSAP consultants.

Remote services Offered by Progent to customers in Vancouver include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a wide spectrum of computer technology such as network infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows integration, VMware products for server hardware consolidation and simplified management, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's team-based methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate expertise to tackle complex situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts service costs.

  Progent's UNIX and Linux consultants can offer urgent remote assistance for analyzing anomalies within UNIX/Linux networks powered by leading versions of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX OS
  • HP-UX
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux versions for which Progent offers expert support include:
  • RedHat Linux
  • SUSE Linux
  • Debian-GNU
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for network consultants, and validates an individual's technical knowledge at the master level. Cisco qualified CCIEs know how to resolve the most stubborn issues surrounding network infrastructure design, integration, management, protection, and troubleshooting. Cisco CCIEs can cooperate with the highest priority with Cisco's in-house product support engineers in isolating problems with Cisco IOS network administration tools and coming up with alternate approaches or identifying software patches. CCIEs provide exceptional cost-effectiveness because their broad experience permits them to find solutions for even the most difficult problems rapidly. In many instances, less seasoned service providers can struggle for hours or even days with identical tasks that a Cisco CCIE can fix in a few minutes. Few support firms make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent offers fast telephone contact with a Cisco-qualified CCIE so you can receive immediate help for serious network infrastructure problems that are crippling business efficiency but are not within the scope of your ordinary computer support resources. Progent's Cisco CCIE engineers can interface to your environment via state-of-the-art remote troubleshooting technology in order to perform fast, secure, and affordable analysis and repair. Progent's CCIEs offer expertise in all of Cisco's top-selling family of connectivity appliances including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, secure broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, as well as VPN solutions.

• Authorized Microsoft Windows Expertise
  Progent's Microsoft-certified remote support professionals can provide computer system troubleshooting and consulting help for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the expertise of consulting engineers who can assist your company with a wide range of technology support including Microsoft Windows Server 2022 solution design and migration support, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration and hybrid cloud consulting, Windows Server 2012 R2 migration expertise, Windows Server 2008 migration (help, assistance, MS Exchange 2019 Server planning and configuration, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration and hybrid deployment consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams configuration help, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 maintenance, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and programming, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a full range of online PC desktop services such as Microsoft Windows 11 migration and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISSP, ISSAP, and CISM Certified System Security Specialists
  Progent's accredited CISSP and ISSAP network security consultants offer a variety of system protection services to strengthen the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against internal or external threats or help your business to recover rapidly after a serious penetration. Security solutions offered by Progent include: in depth security audits utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; integrating firewalls; designing secure techniques for remote and mobile access; defending your email system against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.

• Hybrid Cloud Integration
  Progent can provide expert online consulting services to help companies of any size connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that seamlessly combine local IT assets along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud migration support services that include Microsoft 365 Exchange Online integration with on-premises Exchange, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

• Help Desk Expertise
  Progent's Call Center support programs for small and midsize organizations with networks that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk services are designed for smaller organizations who don't have the resources to assemble and manage an internal Help Desk Call Center but who want quick response from an effective Help Desk Call Center with proficient phone assistance as well as the in-depth expertise to escalate the most challenging trouble tickets to advanced consultants.

  Progent's Help Desk Co-management services allow your business to split the load for Help Desk services seamlessly between your in-house IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution based on the top professional services automation (PSA) tool for handling end-user service requests, ticketing, ownership, progress tracking, and metrics.

  Progent's Help Desk Call Center consulting services can assist you in creating an efficient new Call Center or revamping your established organization, selecting or enhancing Help Desk Call Center software to address the particular demands of your corporation, or adding temporary phone support personnel to work with your in-house Help Desk Call Center team during unusually busy situations such as software transitions, mass updates, or rolling out brand new applications.

  Progent's Call Center staff of veteran network professionals gives your computer users in Vancouver British Columbia immediate communication with an efficient support group with extensive background offering phone help and online diagnostics for networks based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center the reputation as a major contributor to business productivity, and Progent's goal is to resolve and not merely document technical issues.

• Business Applications Services: Training, Custom Programming, and Problem Solving
  Progent's Applications Consulting staff offers online advanced engineering support and training in specific application areas such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Office Project, Office Word, and Excel. To find out more on Progent's consulting, custom development, and education offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

  Progent's Apple Mac professionals can nurture the imaginative facets of Apple Mac environments by delivering remote consulting services and training in graphics, audio, and video. Progent's support professionals offer help in a variety of Macintosh programs such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with special projects like capturing or digitizing audio or video or integrating an audio/video post production studio.

  Online Network and Server Monitoring Services
  Progent can provide businesses in Vancouver British Columbia remote network monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent for your environment so your network support is proactive and automated. By anticipating looming problems before they grow into downtime, automated monitoring can avoid inconvenient and expensive service failures. Progent can also utilize network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows systems, or networks powered by a mix of platforms.