UNIX, Linux, Solaris, and Apple Mac OS X Remote Support Services for

For small and midsize companies located in Toronto Ontario, Progent offers help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Windows technology. Progent has provided remote troubleshooting to companies in every state in the U.S. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity issues, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and business continuity planning.

Progent's online technical support engineers offer exceptional value because they are equipped with the real-world experience and the advanced technology to solve most information system problems quickly. This lowers immediate expenses since solutions take up fewer chargeable minutes. Online support also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more in incidental expenses by minimizing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, idle employees, and distracted management.

Progent's billing model for remote support is designed to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the support that you actually get. In contrast to typical online service firms, Progent imposes no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing prevent situations where fast fixes somehow turn into substantial bills. Progent's penchant for dealing with problems efficiently translates into your business saving money.

Progent's Remote Service Tools
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies which allow the maximum level of effectiveness for remote technical support and repair for small business computer networks. Progent offers protected VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Protected VPN technology enables the staff of Progent's remote service group to communicate with your computer system remotely without compromising system security.

Progent's advanced customer support database system maintains extensive records of all support that Progent's customers have received. Progent's staff engineers have the benefit of the history of support delivered to each Progent client by any engineer. This history of trouble tickets and repairs is structured as a quickly searchable internal knowledge base that allows Progent's online support professionals to communicate their experiences with the whole team to make sure that the efficiency of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft permit access to other vast technical support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote service specialists are able to determine optimal resolutions in the least time.

Start Receiving Online UNIX/Linux, Solaris, or macOS and OS X Network Help from Progent
To access Progent's phone services in Toronto Ontario or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network help, go to Immediate Emergency Support.

Remote Technical Services Available from Progent
Progent's online support experts possess certified skills in an extensive array of technologies. This broad scope of capability permits Progent's consultants to manage virtually any crisis likely to occur in a small business network. Certificates earned by Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional, CCVP, and Design Associate.

To provide assistance to businesses with mixed-operating system environments, Progent also provides the services of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical support services provided by Progent to small businesses in Toronto include:

• UNIX, Linux, Solaris, and macOS and OS X Expertise
  Progent's UNIX/Linux, Sun Solaris, and macOS and OS X online consulting services address a broad spectrum of information technology such as system architecture, messaging solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server products for server consolidation and simplified management, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's group-based approach to resolving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and lowers service expense.

  Progent's UNIX and Linux consultants can provide urgent online help for resolving anomalies within UNIX, Linux, or Solaris networks powered by popular variants of UNIX such as:

  • macOS and OS X
  • Solaris
  • IBM AIX
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO UNIX
  • Silicon Graphics IRIX
  Major Linux versions for which Progent can provide expertise include:
  • RedHat Linux
  • SUSE
  • Debian-GNU
  • Slackware

• Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco CCIE credential is the premier recognition for network infrastructure engineers, and validates a person's network technology skills at the master level. CCIEs can deal with the most intractable issues encountered in network planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs can cooperate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network administration utilities and coming up with alternate approaches or identifying software updates. Cisco CCIEs offer excellent value since their depth of expertise permits them to resolve even the most difficult problems quickly. In typical instances, less seasoned engineers can wrestle for hours or days with the same problems that a Cisco-qualified CCIE can resolve in minutes. Few consulting organizations make CCIEs available to support small and mid-size companies. Progent can provide fast telephone contact with a Cisco-qualified CCIE so you can receive immediate help for severe network infrastructure problems that are lowering business efficiency but are beyond the experience of your regular IT service personnel. Progent's CCIE consultants can connect to your network via the latest remote troubleshooting tools in order to perform fast, secure, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's market leading selection of infrastructure appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus VPN solutions.

• Authorized Windows Experts
  Progent's Microsoft-premier remote support experts can provide computer problem solving and IT support for the complete line of Microsoft server products. Progent is a Microsoft Partner and can offer your organization the expertise of consulting engineers who can help you with a wide range of platform support services such as Microsoft Windows Server 2022 planning and integration consulting, Microsoft Windows Server 2019 expertise, Microsoft Windows Server 2016 migration support and hybrid cloud solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 migration (help, assistance, MS Exchange 2019 Server deployment, MS Exchange 2016 Server migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 maintenance, SharePoint 2016 migration and hybrid deployment expertise, SharePoint 2019 design and integration, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment support, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

  Progent also offers a broad array of remote PC desktop services including Microsoft Windows 11 migration and planning and implementing Microsoft 365 cloud solutions for Windows desktops.

• CISM and CISSP Premier System Security Experts
  Progent's qualified CISM and CISSP network security consultants can provide a range of security services that can strengthen the protection of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or help your company to clean up quickly following a damaging penetration. Security consulting services offered by Progent include: in depth network security evaluation utilizing tools such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; rapid recovery from malicious attacks; setting up firewalls; designing secure techniques for off-site and mobile communication; protecting your email infrastructure against spam and DHA attacks; and initiating 24x7 proactive monitoring.

• Hybrid Cloud Solutions
  Progent can provide advanced remote support services to help companies of all sizes connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine physical IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of cloud migration services such as Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration expertise. Progent has more than 20 years of background providing advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.

• Call Center Services
  Progent's Help Desk Call Center programs for small organizations with environments based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Standard Call Center support services are intended for smaller businesses who don't have the budget to assemble and manage an internal Call Center but who need quick communication with an efficient Call Center with professional phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

  Progent's shared Help Desk services allow your IT organization to share responsibilities for Help Desk services transparently between your IT staff and Progent's nationwide pool of certified technical support technicians and matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around the leading PSA tool for managing service requests, ticketing, accountability, progress tracking, and reporting.

  Progent's Call Center consulting support can assist you in building an efficient new Call Center or improving your established one, evaluating or customizing Help Desk Call Center software to handle the unique needs of your business, or providing temporary online staff to reinforce your existing Help Desk Call Center resources during unusually busy events such as software transitions, major updates, or rolling out brand new applications.

  Progent's Help Desk Call Center staff of veteran network experts gives your workers in Toronto Ontario quick assistance from a reliable support resource with years of background providing phone help and remote diagnostics for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a crucial driver of company productivity, and Progent's aim is to solve rather than just report IT issues.

• Applications Support: Education, Customization, and Integration
  Progent's Applications Experts Group can supply phone-based and in-depth engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver expertise, custom development, and training for Microsoft applications such as Microsoft CRM, Microsoft Office Project, Office Word, and MS Office Excel. To learn more information on Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

  Progent's Mac professionals can support the artistic facets of Apple Mac systems by providing phone-based help support and training in imaging, sound, and video. Progent's support professionals offer help in a variety of Apple Mac applications such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with specific jobs such as scanning or digitizing audio or video or configuring an audio/video post production studio.

  Remote Network and Server Monitoring Services
  Progent offers businesses in Toronto Ontario online computer system monitoring support centered around Microsoft Operations Manager network monitoring, enhanced by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By detecting looming trouble spots before they result in full-scale emergencies, system monitoring can minimize stressful and costly network crises. Progent can also deploy system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple macOS and OS X networks, Microsoft systems, or systems based on a combination of OS platforms.