Remote and On-premises Network Consulting

Immediate Remote Help for Toronto Ontario Networks
For businesses located in Toronto Ontario, Progent provides remote help for information systems powered by Microsoft, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft Certified consulting experts have provided online troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent value because they have the practical background and have access to the sophisticated technology necessary to resolve most information system problems quickly. Efficient support reduces direct expenses because solutions accumulate fewer chargeable minutes. Online support also avoids the cost of sending an engineer to your location. Your organization benefits even more with indirect expenses by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Microsoft 365 Exchange Online, Amazon AWA, Google Cloud, or where onsite support may not be an option.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent charges by the minute for telephone-based consulting, so you are billed exclusively for the support that you receive. Unlike typical online support companies, Progent asks for no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where quick solutions somehow turn into large tabs. Progent's penchant for handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies that promote the maximum degree of efficiency for online technical support and repair for IT networks of any size. Progent's online support team can link to your network without compromising corporate security.

Progent's advanced customer support database application keeps detailed documentation describing the service that Progent's clients have been provided. Progent's staff engineers have access to the history of all help rendered to each client by every consultant. This history of problems and repairs is stored as a readily retrievable support database that allows Progent's remote support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level accreditations and working relationships with key vendors such as Cisco and Microsoft make available other vast technical knowledge bases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can determine the most efficient resolutions promptly.

Remote services provided by Progent to clients in Toronto Ontario include:

• Authorized MS Windows Expertise
  Progent's Microsoft-premier remote support engineers can provide computer system problem solving and consulting support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support professionals who can help your company with a wide range of platform support services such as Microsoft Windows Server 2022 solution design and migration services, Windows Server 2019 migration, Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 planning and deployment, Windows Server 2008 migration, MS Exchange 2019/SE integration, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server 2019 design and integration, SharePoint 2016 migration and hybrid integration expertise, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 integration, and Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, Microsoft SQL Server 2019 migration expertise, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Microsoft Access Application Development and Troubleshooting, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

  Progent in addition offers a wide array of affordable desktop consulting and support services to assist your company to install, configure, troubleshoot, and administer workstations and notebooks powered by Windows. Progent's PC desktop consulting services include providing Windows 11 planning and upgrade assistance and Windows 10 integration consulting, as well as System Center 2012 Configuration Manager planning and installation, Microsoft System Center 2016 Configuration Manager cloud integration, and Microsoft Intune expertise to centralize the administration of your PCs along with your web-facing tablets and smartphones.

• Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving
  The Cisco CCIE credential is the highest accreditation for network infrastructure professionals, and indicates a consultant's technical knowledge at the master level. Cisco-qualified CCIEs know how to resolve even the most complex problems surrounding network planning, integration, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating anomalies with Cisco IOS Software network management tools and coming up with alternate approaches or identifying software updates. CCIEs offer exceptional value because their deep expertise allows them to fix problems rapidly. In many instances, less qualified consultants can struggle for many hours or days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Progent's Cisco CCIE certified support experts can connect to your computer system via advanced remote troubleshooting technology in order to provide quick, safe, and affordable analysis and repair.

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• Ransomware 24x7 Hot Line: Call 800-462-8800
  Progent's Ransomware 24x7 Hot Line is designed to help organizations to carry out the urgent first phase in mitigating a ransomware attack by stopping the bleeding. Progent's remote ransomware expert can assist you to locate and isolate breached servers and endpoints and protect clean assets from being compromised. If your Toronto system has been penetrated by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.

• Ransomware Removal and Operational Continuity Services
  Progent's ransomware recovery experts can assist your Toronto company to reconstruct a network victimized by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti or Egregor. Progent's group of cybersecurity experts have the broad selection of knowledge required to rebuild all critical facets of a compromised network rapidly and with little loss of data. To learn more, visit Progent's ransomware cleanup and operational restoration experts.

• CISSP and ISSAP Premier Network Security Professionals
  Progent's certified CISM, CISSP, and CISSP-ISSAP cybersecurity consultants can provide a variety of security solutions to strengthen the safety of your Windows, Apple macOS and OS X, Linux, or UNIX network against attacks or help your business to recuperate rapidly after a serious penetration. Security support services available from Progent cover in depth network security and compliance assessment using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Solar Winds tools and Nikto; fast recovery from virus and worm assaults; installing firewalls; designing safe mechanisms for remote and mobile communication; guarding your email infrastructure against spam and DHA attacks; and establishing round-the-clock network monitoring.

• Cloud Integration
  Progent can provide expert online consulting support to help businesses of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that utilize local IT assets as well as public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud migration support services that include Microsoft 365 Exchange Online integration with local installations of Exchange, Azure hybrid cloud design and integration consulting, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service (WMS) programming and debugging, and Google Cloud Platform integration expertise. Progent has over two decades of background providing advanced consulting expertise remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.

• VMware Site Recovery Manager (SRM) Planning and Deployment
  VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a repeatable runbook for restoring services rapidly following an outage. Site Recovery Manager supports centrally managed and automated recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also allows non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM consultant to assist you to design, configure, test and administer a DR system powered by VMware SRM.

  Progent's VMware vSphere and vCloud consultants offer in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that provide maximum availability, data security, and application mobility. Progent also offers world-class VMware NSX expertise from a VCDX-NV certified network designer to assist you to plan and deploy a fully virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network.

• UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX, Linux experts and Apple macOS and OS X specialists offer phone-based support services to cover a wide spectrum of information technologies such as system infrastructure, email systems, network and process security, plus UNIX and Microsoft Windows coexistence. For server economization and easy management in environments that combine Linux-based systems and Microsoft Windows, Progent can provide VMware consulting and Citrix XenServer expertise. Progent can also help with transitioning from older systems to Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues enables quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of critical problems, reduces network downtime, and lowers support costs.

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  Progent's ProSight Subscription-based IT Services for Small and Medium Size Businesses
  Progent offers a family of low-cost, subscription-based services intended to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key areas of modern networking including email content filtering, security and compliance, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Managed Service Plans: for Small to Mid-size Businesses
    Progent's ProSight Managed IT Service Plans make it practical for small and mid-size businesses to utilize Remote Monitoring and Management (RMM) technology to achieve advanced network resilience. Progent takes care of the daily monitoring and management for you, so your network expands readily without becoming an obstacle. For a low and predictable monthly subscription, Progent's full-service IT team can be your complete technology safety net. Entry-level packages include remote monitoring and management (RMM), cybersecurity, automatic monthly patching, and documentation. As your requirements expand, you can add low-cost subscriptions to best-of-breed solutions such as SaaS M365/Google Workspace backup and restore, Multi-Factor Authentication (MFA), or WiFi management.
  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
    ProSight LAN Watch is Progent's network, server and endpoint remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management personnel and your Progent engineering consultant so any looming issues can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven solution for monitoring and managing your network, server, and desktop devices by providing an environment for streamlining common tedious jobs. These can include health checking, update management, automated repairs, endpoint deployment, backup and restore, anti-virus defense, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM uncovers a serious problem, it sends an alert to your designated IT management staff and your assigned Progent consultant so potential issues can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating complex management processes, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is a growing family of real-time reporting utilities created to integrate with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

  • ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
    Progent has partnered with advanced backup product companies to create ProSight Data Protection Services (DPS), a selection of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services manage and track your backup processes and allow transparent backup and fast recovery of critical files, applications, system images, and VMs. ProSight DPS helps your business recover from data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, user error, malicious insiders, or software glitches. Managed services available in the ProSight Data Protection Services family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to identify which of these managed backup services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight MFA with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Protected Single Sign-on
    Progent's Duo authentication services incorporate Cisco's Duo technology to defend against password theft by using two-factor authentication. Duo supports single-tap identity verification on Apple iOS, Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured application and give your password you are asked to confirm who you are via a unit that only you possess and that is accessed using a different ("out-of-band") network channel. A broad selection of devices can be used for this second means of ID validation including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple validation devices. For more information about ProSight Duo two-factor identity validation services, see Duo MFA two-factor authentication services.

  • ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Center Services
    Progent's Shared Help Desk Service offers a smooth supplement to your corporate support group. User access to the Service Desk, delivery of support, problem escalation, trouble ticket generation and tracking, efficiency metrics, and maintenance of the support database are consistent whether incidents are resolved by your in-house IT support organization, by Progent's team, or a mix of the two. You have unrestricted versatility to expand or shrink your share of IT support work as circumstances demand. Progent provides startup installation and provisioning of the professional services automation software plus documentation, testing and training. To find out more about ProSight Co-Managed Support, visit ProSight Co-Managed Support.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire threat progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering through leading-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that helps you prove compliance with government and industry information security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • Progent's Patch Management: Patch Management Services
    Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and affordable solution for evaluating, testing, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the security and reliability of your computer environment, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business initiatives and activities that derive the highest business value from your information network. Read more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.
  ProSight Network Audits
  Progent's ProSight Network Audits are a fast and affordable way for small and medium-size organizations to get an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with government and industry security standards, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

  The ProSight Ransomware Preparedness Report
  Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup/recovery environment that aligns with your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

  Special Consulting Services Available from Progent
  Progent offers the services of world-class online consulting experts for special IT programs. Progent's rates for longer-term consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special areas of information technology enables clients to complete critical projects within budget and on schedule. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center services, co-managed Helpdesk support services, and Helpdesk operations consulting. Progent's Standard Help Desk Services offer smaller businesses a complete solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and reporting. Progent offers service desk support at a substantial discount from Progent's regular Level 1 desktop support rates, and Progent can provide the option of rapid as-needed escalation to subject matter experts to resolve the most issues.

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    Progent's Help Desk team of experienced network experts gives your clients in Toronto Ontario rapid access to a reliable technical support resource with years of experience delivering telephone-based consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's mission is to earn the Help Desk Call Center the reputation as a key contributor to business productivity, and Progent's policy is to resolve instead of simply report IT issues.

  • Business Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff provides remote professional consulting expertise and training in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, custom programming, and training for familiar Microsoft business applications including Microsoft CRM, Project, Office Word, and Microsoft 365 Excel. For more on Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center unifies and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2022 servers, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center consulting experts can provide world-class remote and onsite support for all elements of System Center2including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of Microsoft System Center2, expand or tune an existing one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent can deliver organizations in Toronto Ontario online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting. Progent can tune Operations Manager to suit your environment so your network maintenance is proactive rather than reactive. By detecting emerging trouble spots before they expand into network outages, system monitoring can head off inconvenient and expensive service failures. Progent can also assist with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows networks, or environments based on multiple platforms.
  How Your Toronto Company Can Contact Progent's Remote Technical Support Professionals
  To contact Progent about urgent online expertise with Microsoft Windows, macOS and OS X, or Linux computer systems, go to Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Toronto Ontario, Progent's phone-based computer support engineers can deliver effective and cost-effective system support the instant your business requires it. Over 20 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting skills and to refine remote access tools to repair network problems quickly while avoiding the cost and lost time that comes with in-person support calls.

  Even if your Toronto organization relies on a regular independent support technician or maintains an in-house IT staff that know how to handle ordinary network problems, Progent's Microsoft certified engineers can still offer an easy and transparent virtual expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to deal with unexpected network emergencies or particularly complicated integration problems.

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  What Makes Progent Unique from Other Service Firms?
  Progent is a Microsoft Partner consulting company and Progent's number of employees, breadth of technical expertise, refined remote support tools, and familiarity with enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched in-house resources.

  Progent adds value by offering:

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  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. Consequently, you owe just for received services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers in-person service, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. Also, Progent applies no startup fee and requires no monthly commitment for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast solutions so you will not be forced to allow minor problems to stay unaddressed.

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  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock system tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from painful and costly availability losses.
  How Does My Business Start Receiving Remote Computer Help from Progent?
  To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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