Computer Security and Compliance Consulting

Overview of Progent's Security Support Services
Progent's certified network security experts can provide a broad range of support services intended to assist businesses of any size to uncover and eliminate security vulnerabilities, block malicious attacks, remediate any problems resulting from a breach of protection, and meet government requirements for guarding data and reporting incidents. Progent can deliver advanced help for critical security and recovery solutions such as AI-based End Point Protection and Response, Managed Detection and Response, complete system restoration testing, immutable backup, and off-site backup.

Progent offers a choice of service delivery models:

• As-needed online and on-site support billed by the minute
• Continual fully managed services invoiced at a low fixed monthly fee
• Set-price service bundles for a single security evaluation
• Urgent ransomware response. Progent will submit a bid based on an assessment of the damage.
  (If your network has been victimized by any version of crypto-ransomware, don't panic. Get immediate help by contacting Progent's 24-hour Ransomware Hot Line at 800-462-8800.)

Delivery options for Progent's as-needed support include:

• Remote Security Support
  Most security-related issues can be handled online through a mix of phone-based help and a remote Internet connection between Progent's Technical Response Center (TRC) and a client's network. Progent's TRC group can deliver online security support by offering easy access to consultants who have the background and resources to resolve many of the most difficult problems quickly, making your service expenses low and reducing downtime.
• On-premises Security Support
  For instances where onsite support is required, Progent can dispatch a technical professional to major cities across the United States. Progent can also send a security consultant with high-level certifications and advanced skills to any location in the country.

ProSight Fixed-price Managed Services for Information Assurance
Progent's affordable ProSight series of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:

• ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery based on SentinelOne technology.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of in-depth management reporting plug-ins created to work with the industry's leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
  ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP offers firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent's consultants can also help you to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.

• ProSight Data Protection Services: Managed Backup and Recovery
  ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become unavailable or damaged as a result of component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Backup and Recovery.

• ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
  ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's ProSight Email Guard spam filtering, virus defense, content filtering and data leakage protection.

• ProSight Duo MFA: Two-Factor Identity Authentication
  ProSight Duo is a family of managed service plans utilizing industry-leading technology developed by Duo, a Cisco-owned company, to create two-factor authentication environments. Two-factor authentication uses an outside-channel endpoint to validate user identity, offering a second layer of access security over and above just passwords. This counters the majority of cybersecurity breaches such as phishing, brute-force password attacks, and stolen personal credentials. Duo's push capability can avoid wasted time and minimize hassle by allowing users anywhere to prove their identity simply by clicking "Approve" on the authentication box on their own unique device, which can be a phone, a smart watch, or other compatible out-of-band endpoint. This one-click process avoids the need to find an email or text message and transcribe a temporary security passcode. Find out more about Progent's ProSight Duo MFA two-factor identity authentication services.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether you're planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's preparedness either to stop or recover quickly following an attack by a ransomware variant like Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you personally to collect information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create an efficient security and backup system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Flat-rate Security Evaluation and Verification Packages
Progent has put together a number of fixed-price security and compliance evaluation bundles that provide exceptional value by utilizing Progent's enterprise-class network monitoring and analysis software as well as Progent's technical experience to produce an objective and thorough assessment of your IT environment security posture.

• Security Assessment Service Bundles for Small Organizations
  Progent offers two value-priced security inventory service packages intended to enable small businesses to obtain an objective security assessment from a certified security consultant. With Progent's External Security Inventory Scan, a consultant manages a comprehensive examination of your IT system from beyond your firewalled perimeter to identify possible risks in the security posture you expose to the outside. With Progent's Internal Security Inventory Scan, a certified security expert executes a system scan using an authorized machine within your corporate firewall to evaluate your vulnerability to internal threats. The two security inventory services are configured and executed from a secured offsite location. The scan is managed by a consultant who has earned high-level security certifications and who creates a report that details and evaluates the data collected by the security scan and suggests practical improvements where appropriate.
• Security Vulnerability Assessment Bundles for Large Businesses
  Progent has developed three levels of set-price security assessment service bundles intended for enterprises who need to meet compliance standards required by state or industry agencies. Progent's security assessment service bundles offer larger organizations an opportunity to obtain a professional look at the strength of their security profile. For each security assessment package, Progent engineers with top security credentials analyze and report on captured data and provide recommendations for cost-effective improvements. All the network security audit bundles include an added-cost option for on-premises engineers at any location in the United States.
• Consulting Services for Horizon3.ai's NodeZero PEN Testing Solutions
  NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that supports repeated, simultaneous, automated assessment of your internal and perimeter network so you can identify, rank, remediate, and confirm cybersecurity vulnerabilities before malicious hackers can take advantage of them. Progent can provide the skills of a NodeZero Certified Operator (NCO) who can help you to use NodeZero to carry out thorough pentests of your perimeter and your internal network so you can determine your current security profile. Progent can also help you to strengthen your network security and can help you to design and deploy a cohesive cybersecurity ecosystem that streamlines management and provides maximum cyber defense for on-prem, cloud-based, and perimeter IT assets. To find out additional details about Progent's vulnerability assessment services based on on NodeZero's PEN test platform, refer to Consulting Support for NodeZero's Pentest Platform.
• Stealth Penetration Testing
  Stealth penetration testing, commonly referred to as PEN testing, is a critical technique for allowing organizations to determine how open their IT systems are to current-generation attacks. Progent's stealth penetration testing services test how effectively your existing security procedures and platforms resist authorized but unannounced penetration attempts managed by Progent's experienced security experts utilizing cutting-edge hacking techniques. Find out about Progent's stealth penetration testing (PEN Test) services.

We've Been Hacked: What Are We Supposed to Do Now?
If your business is currently experiencing a security emergency and you have not prepared a formal recovery procedure, visit Progent's Online Network Support to find out how to get immediate assistance. Progent provides remote assistance from skilled engineers and can escalate problems to high-level security experts if necessary. Your organization does not need to be a registered Progent customer to get urgent help for a security problem, but you can register as a Progent client in advance at no cost and your status as a registered customer could save valuable time when there is an emergency.

Typically, smaller businesses have no recovery procedure in the event of a successful security breach. This is not good, since the damage from a serious security attack can be even more catastrophic for a small business than for a big corporation. Progent's security engineers can assist your business to create a sensible response and incident reporting procedure that reduces the network disruption following a security breach. The step-by-step post-attack handling procedure promoted by GIAC (Global Information Assurance Certification) is Progent's suggested procedure for reacting to a major security penetration.

High-value Security Expertise Available from Progent
Progent's certified security engineers offer consulting support in key areas of IT security including:

• Vulnerability Evaluation and Security Compliance Testing
  Progent offers experience with information risk auditing tools such as MS Baseline Security Analyzer and LANguard from GFI for conducting a variety of automatic network scans to reveal possible security problems. Progent has extensive skills with scanning utilities and can assist your company to understand audit reports and react efficiently. Progent's certified security consultants also provide web software validation and can perform expert evaluation of corporate-wide security to determine your company's compliance with key worldwide security standards including FISMA, NIST, and ISO 17799. Also, Progent can assess the effectiveness of your wireless security including fixed wireless equipment plus mobile handsets. Find out additional details about Progent's Security Vulnerability Evaluation and Security Compliance Assessment.
• Planning, Implementing, and Testing Secure Environments
  Any organization should develop a carefully thought out security plan that incorporates both proactive and responsive elements. The pre-attack plan is a set of steps that helps to minimize security holes. The post-attack plan specifies activities to assist security staff to inventory the losses resulting from an attack, remediate the damage, document the event, and restore network functions as quickly as possible. Progent can show you how to incorporate protection into your company processes, install auditing software, create and implement a secure IT architecture, and propose processes and policies that will maximize the safety of your network. Progent's security professionals are ready to assist you to set up a firewall, deploy secure online and mobile connectivity to e-mail and files, and install an efficient virtual private network. If you are looking for an affordable option for jobbing out your network security management, Progent's Round-the-clock Network Support Packages feature continual online system tracking and quick response to emergencies.
• Data Recovery and Failure Analysis
  Progent offers expertise in restoring systems and servers that have been hacked, are suspect, or have ceased to function following a security penetration. Progent can show you how to assess the losses resulting from the attack, restore normal functions, and retrieve data compromised as a result of the attack. Progent's security specialists can also perform a thorough forensic analysis by examining activity logs and using a variety of proven assessment tools. Progent's experience with security consulting minimizes your off-air time and permits Progent to recommend efficient ways to avoid or contain future attacks.
• Cisco ASA 5500-X Firewalls with Firepower, ASA 5500 Series Firewalls, and PIX Security Appliances Configuration and Troubleshooting
  The new ASA 5500-X Family of firewalls with Firepower Services deliver substantially more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for new installations. Following Cisco's purchase of Sourcefire, the whole line of Cisco ASA 5500-X devices can be configured to support Firepower Services, built on Sourcefire's Snort product, which is the market's most deployed network intrusion protection system. Firepower services bring enhanced features such as advanced malware protection (AMP), URL filtering, real-time threat analytics, and automation. Progent's Cisco-premier CCIE network consultants can help you to manage your current PIX or Cisco ASA 5500 security appliances and upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your organization to design, configure, tune, administer and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services. Read more details about ASA 5500-X Firewalls with Firepower integration and debugging support.
• Other Firewall and Virtual Private Network (VPN) Consulting Services Provided by Progent
  In addition to offering support for a broad range of protection solutions available from Microsoft and Cisco, Progent can provide small businesses top-level consulting for security products from other important firewall and Virtual Private Network (VPN) suppliers by offering services including:
  • Palo Alto Networks consulting
    
  • Check Point Software Technologies Ltd engineering services
  • WatchGuard Technologies Inc help
  • Juniper Networks integration expertise
  • SonicWall Inc. consulting
  • Fortinet FortiGate Firewall consulting
    
  • Symantec Corp consulting
  • Barracuda CloudGen Firewall Experts
• SIEM Security Information and Event Management Solutions
  Security information and event management (SIEM) applications and services are intended to interpret the massive amounts of information represented by security event logs generated by multiple sources including network infrastructure appliances, operating systems, and applications and tools. SIEM software analyzes the security event records from these diverse sources and produces summary reports of security incidents as mandated by government regulations and business compliance standards. Progent's GIAC-certified network security experts and Cisco-certified network infrastructure experts can help organizations to design, deploy and operate a SIEM solution that enables them to see the behavior of attacks and comply with event reporting regulations. (Visit Progent's Security information and Event Management (SIEM) solutions.)
• Software Update Management Solutions
  Software update management includes installing software updates to operating systems and apps, servers and endpoints, peripherals such as printers, infrastructure appliances such as routers and Wi-Fi APs, and Internet-of-Things (IoT) devices like alarms and health monitors. Timely and properly managed patching optimizes security, regulatory compliance, uptime, and functionality. Sporadic software update management can cause security gaps, compatibility issues, sluggish or inconsistent performance, unnecessary offline stretches, or unavailability of key features. Progent's support services for patch management offer organizations of any size a flexible and affordable solution for evaluating, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving IT network. (See Progent's software update management service plans.)

• CISM Security Support Services
  Certified Information Security Manager (CISM) defines the core competencies and international benchmarks of performance that computer security managers are expected to achieve. CISM offers business management the confidence that consultants who have earned their CISM possess the experience and skill to provide effective security management and engineering services. Progent can offer a CISM consultant to assist your enterprise in key security areas such as data protection governance, vulnerability assessment, information protection program management, and crisis response support. Get additional information about Progent's CISM Security Support Expertise.

• CISSP Security Support Services
  Progent's CISSP experts are security specialists who have been awarded CISSP status through verified experience, extensive study, and formal examination. CISSP Certification recognizes expertise in an international standard for IT security. American National Standards Institute has given the CISSP credential accreditation in the area of IT security under ISO/IEC 17024. Fields of expertise included under CISSP include security administration procedures, security architecture and models, access control methodology, applications development security, operations security, physical security, encryption, telecommunications, Internet security, and business continuity planning. Find out additional details concerning Progent's CISSP Support Expertise.

• CISSP-ISSAP Security Architecture Consulting Services
  Progent's CISSP-ISSAP Certified cybersecurity architecture experts have been awarded ISSAP accreditation following rigorous examination and significant hands-on work with information security architecture. ISSAP consultants have in-depth knowledge of access control systems and techniques, phone system and network infrastructure protection, cryptography, requirements analysis, business continuity and DRP, and physical security integration. Progent's CISSP-ISSAP-certified security consultants can assist your business with all aspects of architecture security. Find out additional information about Progent's ISSAP Accredited Secure Network Architecture Consulting Support.

• CISA Professional Services
  The Certified Information Systems Auditor credential is a globally recognized qualification that indicates expertise in IS security auditing. Accredited by the American National Standards Institute (ANSI), the CISA accreditation requires that candidates pass an exhaustive test given by the ISACA international professional association. Progent can provide the services of a CISA-Certified security professional able to assist businesses in the fields of information systems audit services, IT administration, network assets and architecture planned useful life, information technology service delivery, safeguarding information resources, and business continuity preparedness. Get more details concerning Progent's Certified Information Systems Auditor Professional Assistance.

• CRISC Risk Management Specialists
  The Certified in Risk and Information Systems Control (CRISC) certification program was initiated by ISACA to verify a consultant's ability to design, deploy, and maintain IS control mechanisms to reduce risk. Progent offers the services of a CRISC-certified engineer to assist you to develop and carry out a workplace continuity or disaster recovery strategy that follows industry best practices promoted by CRISC and crafted to align with your company's risk appetite, business goals, and IT budget. Progent's risk mitigation services are a good fit the support provided by Progent's CISA-Premier security engineers for objectively evaluating your IS management design and with the services of Progent's CISM support professionals for defining company-wide security policies and procedures. Get more details concerning Progent's CRISC-certified Risk Management Services.

• Global Information Assurance Certification Consulting Services
  GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of network security engineers. GIAC's goal is to ensure that a certified professional has the skills necessary to deliver support in key categories of network, information, and application software security. GIAC accreditations are recognized by businesses and government organizations all over the world including and the U.S. National Security Agency. Progent can provide the support of certified professionals for any of the network security capabilities covered within GIAC accreditation programs such as assessing IT infrastructure, incident handling, intrusion detection, and web-based services security. Read additional details about Progent's Global Information Assurance Certification Support Expertise.